Hilary Pillette

• Operated freelance web and graphic design business; developed branding and created advertising artwork for web and print.
• Offered copywriting services with AI usage policy, ensuring human element in storytelling.
• Developed branding concepts for various clients across diverse industries.
• Collaborated with marketing team to create engaging visual content and campaigns.
• Utilized Adobe Creative Suite to design graphics for digital and print media.

· Redesigned portfolio website for local design-build firm, enhancing outreach and brand visibility.

· Developed clear, client-centered messaging and visual materials, supporting patient education and marketing efforts.

• Designed layouts for digital and print materials in alignment with brand guidelines.
• Collaborated with design team to refine and enhance visual concepts.
• Prepared files for production, ensuring quality standards were met consistently.

• Supported clients daily, providing compassionate assistance while coordinating schedules and transportation to enhance client accessibility.
• Managed detailed client records and prepared professional reports for families, supervisors, and partner agencies.
• Collaborated with families, caregivers, and staff to ensure clear communication and smooth daily operations.
• Managed lesson planning, supply ordering, and documentation to ensure smooth program operations.
• Established trust through strong interpersonal skills, patience, and attentiveness to individual needs, fostering a supportive environment.

• Coordinated scheduling, tracking, and completion of customer print projects to meet accuracy and quality standards.
• Managed phone, email, and in-store inquiries while coordinating multiple orders under tight deadlines.
• Delivered outstanding customer service, earning repeat 5-star customer feedback for professionalism and efficiency.

• Designed advertising and email content, producing weekly updates for 4 storefront retail sites.
• Prepared and organized digital files for print and web production.
• Managed day-to-day operations related to web production activities including content updates, bug fixes, feature enhancements.
• Coordinated with other departments such as graphics, photojournalism and web production to ensure a high quality product was produced on deadline.

• Designed print and web advertising, product packaging, branding, and copy, plus business collateral including logo, business cards, media kit, and press releases to enhance brand visibility.
• Led design projects from concept to completion, ensuring alignment with client vision.
• Collaborated with cross-functional teams to integrate user feedback into design solutions.
• Developed design guidelines and standards for consistent branding across all products.

• Produced web content for developer articles using HTML3, Javascript, and CSS.
• Assisted in training new staff members on software tools related to web production tasks.
• Managed day-to-day operations related to web production activities including content updates, bug fixes, feature enhancements.
• Developed processes for streamlining workflow between departments involved in web production.

• Acted as the first point of contact for residents, guests, and prospective tenants, delivering a warm and professional welcome that reflects the community’s vibrant downtown and waterfront lifestyle.
• Answered phones, responded to inquiries, and scheduled appointments for tours, maintenance, and resident services, facilitating smooth communication between residents and staff.
• Resolved resident concerns promptly and professionally, contributing to a positive community atmosphere.
• Maintained reception area and common spaces, enhancing welcoming environment that reflects Bayside Village’s high service and style standards.
• Supported leasing and management staff with administrative tasks including recordkeeping, data entry, and correspondence.