Hilary Rose-Kaiser
Norfolk,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Costumer Service Relations
Saint Vincient DePaul
01.2011 - 01.2015
- Answered inbound customer inquiries via phone, email, and live chat
- Researched and resolved costumer complaints to ensure satisfaction
- Processed payments from customers or services
- Displayed creativity, handled, fast-paced environment and met deadlines
- Identified and resolved customer issues through research and follow through.
Human Relations Intern
Saint Vincient DePaul
01.2008 - 01.2011
- Prepared onboarding documents for new hires, such as contracts and employee handbooks
- Assisted the recruitment process by screening resumes, conducting phone interviews, and scheduling interviews with potential candidates
- Organized and stored employment forms and information
- Informed job applicants of duties and responsibilities, compensation and benefits.
Event Planner
Saint Vincient DePaul
01.2006 - 01.2011
- Develop event themes and concepts to ensure successful execution of events
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations
- Coordinated with internal teams to ensure timely delivery of products services for events
- Tracked payments, balances and registration for various events
- Sourced speakers and special guests for a wide range of corporate, industry and charitable events.
Education
NWTC Technical College Business and Management
06.2015
Bachelor’s degree in human services -
NWTC Green Bay Campus
06.2011
Skills
- Complaint Handling
- Customer Segmentation
- Call Monitoring
- Call Center Operations
- Report Preparation
- Sales Promotion
- Technical Support
References
- Tracy Long, Tjohn02@yahoo.com, 757.343.7954, Coder Business reference known 8 plus years
- Advocacy@habitat.org, advocacy@habitat.org, Volunteer 7 plus years
- Bberryhill687@nps.k12.va.us, Bberryhill687@nps.k12.va.us, Youth sports 8 years
Certification
- Human Relations
Affiliations
- Nonprofit work
Timeline
Costumer Service Relations
Saint Vincient DePaul
01.2011 - 01.2015
Human Relations Intern
Saint Vincient DePaul
01.2008 - 01.2011
Event Planner
Saint Vincient DePaul
01.2006 - 01.2011
NWTC Technical College Business and Management
Bachelor’s degree in human services -
NWTC Green Bay Campus