Hilary Rose-Kaiser
Norfolk,VA
Summary
Proficient Shipping Coordinator adept at keeping teams moving quickly and accurately to achieve shipping goals. Organized and detail-oriented with strong management of resources and deadlines. Bringing 10 years of expertise in related roles.
Overview
15
15
years of professional experience
Work History
Shipping and Receiving Supervisor
AMP
02.2011 - 01.2021
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
Costumer Service Relations
Saint Vincient DePaul
01.2011 - 01.2015
- Answered inbound customer inquiries via phone, email, and live chat
- Researched and resolved costumer complaints to ensure satisfaction
- Processed payments from customers or services
- Displayed creativity, handled, fast-paced environment and met deadlines
- Identified and resolved customer issues through research and follow through.
Human Relations Intern
Saint Vincient DePaul
01.2008 - 01.2011
- Prepared onboarding documents for new hires, such as contracts and employee handbooks
- Assisted the recruitment process by screening resumes, conducting phone interviews, and scheduling interviews with potential candidates
- Organized and stored employment forms and information
- Informed job applicants of duties and responsibilities, compensation and benefits.
Event Planner
Saint Vincient DePaul
01.2006 - 01.2011
- Develop event themes and concepts to ensure successful execution of events
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations
- Coordinated with internal teams to ensure timely delivery of products services for events
- Tracked payments, balances and registration for various events
- Sourced speakers and special guests for a wide range of corporate, industry and charitable events.
Education
NWTC Technical College Business and Management
06.2015
Bachelor’s degree in human services -
NWTC Green Bay Campus
06.2011
Skills
- Receiving Processes
- Warehouse Operations
- Receiving coordination
- Shipping procedures
- Inventory Control
- Safety enforcement
- Personnel Management
References
- Tracy Long, Tjohn02@yahoo.com, 757.343.7954, Coder Business reference known 8 plus years
- Advocacy@habitat.org, advocacy@habitat.org, Volunteer 7 plus years
- Bberryhill687@nps.k12.va.us, Bberryhill687@nps.k12.va.us, Youth sports 8 years
Timeline
Shipping and Receiving Supervisor
AMP
02.2011 - 01.2021
Costumer Service Relations
Saint Vincient DePaul
01.2011 - 01.2015
Human Relations Intern
Saint Vincient DePaul
01.2008 - 01.2011
Event Planner
Saint Vincient DePaul
01.2006 - 01.2011
NWTC Technical College Business and Management
Bachelor’s degree in human services -
NWTC Green Bay Campus
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