Hilary Taveras

Queens

Summary

Detail-oriented healthcare student with strong communication and organizational skills. Proven ability to manage appointments efficiently and provide exceptional support in patient care. Actively pursuing opportunities for growth to enhance expertise in the healthcare field.

Overview

years of professional experience

Certification

Work History

Guest Service Associate / Front Desk

European Wax Center

Bay Ridge

03.2025 - 12.2025

Delivered exceptional customer service by greeting guests, checking them in/out, and ensuring a welcoming atmosphere.
Resolved customer complaints and issues with professionalism, enhancing guest satisfaction and loyalty.
Ensured front area met company cleanliness standards for a welcoming atmosphere.
Collaborated with wax specialists and management to streamline daily operations, contributing to a seamless guest experience.
Scheduled and managed appointments using proprietary booking software, optimizing time slots to maximize revenue.
Managed appointment scheduling using company-specific booking software.
Upsold retail products and waxing packages, achieving sales goals through effective customer engagement.
Handled cash, credit card transactions, and maintained daily sales reports with high accuracy.
Performed daily opening and closing procedures for the front desk

Cashier/ Store Associate

Designer Shoe Warehouse

Lawrence

09.2021 - 05.2024

Helped customers complete purchases, locate items, and join reward programs.
Operated cash registers and assisted customers with placing online orders.
Communicated effectively with customers to answer questions.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Maintained awareness and reported any suspicious customer activity.
Worked with team to ensure productivity and efficiency.
Worked flexible schedule and extra shifts to meet business needs.
Assisted with organizing misplaced store products.
Cooperated with maintaining clean environments in employee accessible areas.
Trained new employees in POS systems.

Education

Health Science -

New York City College of Technology

Brooklyn

06-2026

High School Diploma -

Academy of Medical Technology

Far Rockaway

06-2022

Skills

Customer service
Communication skills
Appointment management
Bilingual
Medical terminology
Computer literacy
Microsoft word

Software proficiency
Conflict resolution
Adaptability
Ethics and Confidentiality
First aid training
Leadership

Certification

Bls Certification

Volunteer Experience

Volunteered at a blood drive, assisted with caring for foster kids, and aided an elderly resident with daily tasks.

Languages

Spanish

Native/ Bilingual

Timeline