Strategic Program & Operations Leader with 15 years of experience in driving impactful initiatives in global eCommerce, supply chain, and retail operations. Expertise in supply chain and inventory management, along with operations process development. Skilled in translating executive priorities into structured project coordination and building data-driven frameworks to achieve measurable business outcomes, including delivering $18M in inventory optimization.
Hi, I’m
Hilary Trabert
Senior Supply Chain & Operations Leader
Fort Worth,TX
Summary
Overview
4
Certifications
16
years of professional experience
Work History
Crunchyroll
Manager, Inventory Control – eCommerce Operations
12.2023 - 03.2026
Job overview
- Led an inventory optimization program across global cross-functional teams and external partners, reducing excess stock by $18M over two years through structured workstreams and data-driven prioritization
- Synthesized complex data from multiple reports into a single, high-level tracking framework for $20M in annual revenue for new product launches, enabling executive leadership to assess readiness, forecast risk, and pivot revenue strategies during critical event windows
- Built the operational foundation for the EU storefront launch in a 6-month timeline by owning data migration, localization, and validation, while designing warehouse KPI frameworks, vendor onboarding processes, and financial reconciliation workflows to enable scalable international expansion
- Directed a distributed team across US and EU operations, aligning project execution, data integrity, and forecasting processes to support end-to-end inventory lifecycle management
- Prepared executive-level reporting, presentations, and briefing materials, synthesizing complex operational data into clear insights to support leadership decision-making
- Owned digital transformation initiatives by identifying AI and automation opportunities; served as the Operational Business Owner for the Hypotenuse AI implementation, defining the critical data requirements and validations that reduced site merchandising workflows by 40%
- Led rapid execution of Fan Expo retail activation within a 2-week timeline, driving $180K in revenue by leveraging slow-moving inventory and coordinating across merchandising, logistics, and on-site operations
- Coordinated cross-functional initiatives aligned to global eCommerce priorities, ensuring execution across multiple workstreams by establishing structure, tracking progress, and aligning stakeholders on timelines and deliverables
- Managed cross-system data governance across Netsuite, Hypotenuse AI, and Salesforce (OMS/CC), improving product availability and data integrity across global storefronts
- Established KPI frameworks and stakeholder cadences across 3 continents, managing 1PL and 3PL partners, optimizing resource allocation and aligning operations with fiscal targets
Gamestop
Director, Inventory Control & Quality Assurance
11.2010 - 12.2023
Job overview
- Directed a cross-functional organization of 25 inventory and data professionals, overseeing 3 regional fulfillment centers and a specialized refurbishment hub; managed the end-to-end lifecycle for parts, finished goods, and multi-channel distribution
- Optimized revenue recovery and sustainability workstreams for the refurbishment center, governing high-complexity processes for B2B sales, vendor returns, and certified destruction protocols
- Achieved a 25% reduction in inventory shrink and a 33% YoY decrease in fixed labor hours by creating a data-driven decision culture, institutionalizing root-cause analysis and operational process redesigns
- Recovered $776K in carrier losses through development of multi-chain reporting frameworks; led weekly executive reviews to align transportation and fulfillment teams on strategic program initiatives
- Advanced operational visibility by collaborating with technical teams to develop automatic analytics frameworks, providing real-time KPI tracking across inventory health, fulfillment velocity, and retail loss
- Institutionalized vendor quality requirements by developing an AQL (Acceptable Quality Limit) sampling framework at receipt; established vendor scorecards to drive financial chargebacks and improve inbound product integrity
- Led cross-functional teams to implement operational improvements, optimizing inventory management processes.
- Developed strategic initiatives to enhance customer engagement and retention across all store locations.
Gamestop
Sr Manager, Inventory Control Data Integrity
10.2021 - 01.2023
Job overview
- Established and scaled the first dedicated Warehouse Data Analytics department at GameStop; identified critical systematic risks during the launch of the 3rd fulfillment center and presented findings to the C-Suite, securing investment for the new team
- Recovered $1.5M in operational and carrier losses by overseeing the development of advanced PowerBI analytics frameworks and dashboards to automate financial reconciliation and provide audit oversight in real time
- Reduced physical inventory variances by $700K and execution time by 50% by owning the end-to-end physical inventory process and implementing a Smartsheet-based project management framework and driving regular, executable cross-team milestone updates
- Led the Enterprise ERP transition (SAP); gathered business critical requirements and architected test cases while leading cross-functional UAT to secure executive sign-off for global implementation; oversaw successful system rollout
- Served as SME for enterprise systems architecture, governing end-to-end data flows between POS, WMS, OMS, and SAP to resolve high-stakes system failures
Gamestop
Manager, Inventory Control
07.2017 - 10.2021
Job overview
- Directed inventory integrity for a national footprint of 3,200+ retail locations, implementing standardized KPI frameworks and data-driven management that unified a distributed team of 16 across multiple fulfillment and corporate locations
- Secured an increase in recovery of $850K by developing key reporting frameworks and spearheading daily syncs between logistics, operations, and carriers to highlight an increase in carrier losses of $1.5M YoY
- Served as Operational Lead for high-profile business ventures, including the ThinkGeek collectibles integration and the launch of the GameStop Flagship “Social Hub” store governed inventory flow for unique on-site gaming and competition experiences
- Orchestrated high-stakes launch logistics for “AAA” titles, synchronizing daily transportation and operations data to ensure product availability across the global store network
- Standardized enterprise training that reduced national inventory discrepancies; authored the digital documentation and SOPs used by 3,200+ retail locations
- Directed inventory management operations, ensuring accurate stock levels across multiple retail locations.
- Implemented data-driven forecasting methods to optimize inventory turnover rates and reduce excess stock.
Gamestop
Early Career & Growth
01.2010 - 01.2017
Job overview
- Inventory Control Supervisor (2014-2017): Served as SME for POS/ERP system rollouts; developed labor-cost dashboards to enhance warehouse productivity
- Inventory Control Specialist (2012-2014): Resolved systematic discrepancies impacting 500+ regional stores; created department’s first sustainable training guide
- Store Operations - SGA (2010-2012): Managed store-level marketing initiatives, provided sales coaching, and executed merchandising resets
Education
Google Coursera
Google AI Professional Certification from Artificial Intelligence
05.2001
University Overview
Skills
Inventory Optimization
Supply Chain Management
Inventory Strategy
Process Optimization
Change Management
Program Management
Stakeholder Alignment
Cross-Functional Leadership
Organizational change
Data Synthesis
Strategic Initiatives
Executive communications
Certification
- Foundations of Program Management Certification
Timeline
Manager, Inventory Control – eCommerce Operations
Crunchyroll
12.2023 - 03.2026
Sr Manager, Inventory Control Data Integrity
Gamestop
10.2021 - 01.2023
Manager, Inventory Control
Gamestop
07.2017 - 10.2021
Director, Inventory Control & Quality Assurance
Gamestop
11.2010 - 12.2023
Early Career & Growth
Gamestop
01.2010 - 01.2017
Google Coursera
Google AI Professional Certification from Artificial Intelligence
05.2001