Hilary Chidozie Ekeke
Maple Grove,MN
Summary
Meticulous in professional dealings and diligent in contributing to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Case Specialist (Contractor)
US TECH SOLUTIONS
Shoreview, MN
12.2022 - 09.2023
- Used banking systems to conduct investigations, research and resolved customer complaints and inquiries in line with banking guidelines and policy
- Prepared detailed reports and presentations, effectively communicating findings and recommendations to stakeholders and customers
- Managed multiple cases simultaneously, prioritizing tasks and meeting deadlines to ensure efficient and timely resolution of cases.
Wire Transfer Specialist
US BANKCORP
Saint Paul, MN
06.2022 - 12.2022
- Processed high volumes of wire transfer requests accurately and efficiently, ensuring compliance with bank policies and regulatory guidelines.
- Collaborated closely with internal teams and external stakeholders to resolve any issues or discrepancies related to wire transfers, resulting in improved customer satisfaction and reduced financial risks.
- Conducted in-depth analysis of wire transfer data to identify and mitigate potential fraud or suspicious activities, implementing robust preventive measures and enhancing security protocols.
Corrections Officer Trainee
Department of Corrections
Shakopee, MN
01.2022 - 04.2022
- Supervised and managed the daily activities of a diverse inmate population of up to 150 individuals, ensuring the safety and security of the facility.
- Conducted thorough and regular inspections of cells, common areas, and inmate belongings to detect and prevent contraband items, maintaining a controlled and regulated environment.
- Implemented and enforced institutional policies and procedures to maintain discipline and order among inmates, utilizing effective conflict resolution and communication skills to de-escalate potentially volatile situations.
Transport Specialist (Contractor)
AMAZON
Minneapolis, MN
07.2015 - 10.2021
- Planned and developed transportation routes for prompt deliveries
- Prepared reports on transportation metrics such as on-time delivery performance
- Developed and implemented strategic transportation plans to optimize routes, minimize costs, and improve overall efficiency.
Personal Banker
SKYE BANK
Port Harcourt, Nigeria
06.2011 - 04.2014
- Evaluated customers credit worthiness, and guided the customers/client through the lending process
- Identified opportunities for cross-selling additional banking products and services and also referred customers to specialist within the bank for more complex financial needs
- Assisted customers with account-related activities such as funds transfer, loans, deposits, and withdrawals and also account maintenance.
Education
Certification in case management - Case Management
Takoda Institute of Higher Education A Division of American Indian OIC
Minneapolis, MN08-2023
Bachelor of Business Administration (B.B.A.) - Business Administration -
Abia State University
06.2008
Skills
- Excellent Time Management
- Multitasking and Prioritization
- Data Collection and Management
- Relationship Building
Certification
- Case management, 2023
- Takoda institute of Higher Education
Volunteer Experience
Cross Services, 02/01/21, 04/01/21, As a volunteer at the local food ware house, I dedicated my time to supporting the organization mission in helping to supply essential needs during the last Covid-19 Pandemic in our community, my responsibility include sorting and organizing food donations, checking expirations dates and packaging items for distribution.
Timeline
Executive Case Specialist (Contractor)
US TECH SOLUTIONS
12.2022 - 09.2023
Wire Transfer Specialist
US BANKCORP
06.2022 - 12.2022
Corrections Officer Trainee
Department of Corrections
01.2022 - 04.2022
Transport Specialist (Contractor)
AMAZON
07.2015 - 10.2021
Personal Banker
SKYE BANK
06.2011 - 04.2014
Certification in case management - Case Management
Takoda Institute of Higher Education A Division of American Indian OIC
Bachelor of Business Administration (B.B.A.) - Business Administration -
Abia State University
Similar Profiles
Srikanth RachakondaSrikanth Rachakonda
Cloud Devops Engineer at US TECH SOLUTIONSCloud Devops Engineer at US TECH SOLUTIONS
Bhuvaneshwari Bhuvaneshwari null
Human Resource Executive at US Tech SolutionsHuman Resource Executive at US Tech Solutions
Busola JegbefumeBusola Jegbefume
Healthcare Data Analyst at US Tech SolutionsHealthcare Data Analyst at US Tech Solutions