HILDA AMBRIZ
INDEPENDENCE,Oregon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
T-MOBILE CALL CENTER
12.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Medical Receptionist
OREGON PLASTIC SURGEONS
03.2022 - 12.2022
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Cascade Cardiology
05.2020 - 02.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Direct Support Professional
Northwest Senior And Disability Services
01.2014 - 04.2019
- Assisted disabled clients to support independence and well-being.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
No Degree - Medical Reception
06.2007
GED -
01.1997
Skills
- Inbound and Outbound Calling
- Customer Service
- Process Transactions
- Clerical Support
- Understanding Customer Needs
- Speaking Clearly
- Interpretation and Translation Services
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate - T-MOBILE CALL CENTER
12.2022 - 02.2023
Medical Receptionist - OREGON PLASTIC SURGEONS
03.2022 - 12.2022
Medical Receptionist - Cascade Cardiology
05.2020 - 02.2022
Direct Support Professional - Northwest Senior And Disability Services
01.2014 - 04.2019
Valley Medical College - No Degree, Medical Reception
San Antonio Cont. - GED,
Similar Profiles
Kyla HamiltonKyla Hamilton
Account Expert at T-mobile Call CenterAccount Expert at T-mobile Call Center
Chandler GamaChandler Gama
Associate Expert at T-Mobile call centerAssociate Expert at T-Mobile call center
Nakeshia MosleyNakeshia Mosley
Technical Support Representative at T-Mobile Call CenterTechnical Support Representative at T-Mobile Call Center