Hilda Avila
El Paso,TX
Summary
Dynamic supervisor with a strong work ethic and exceptional customer service skills, successfully managed operations at Redlobster Restaurant. Enhanced efficiency and quality through effective team leadership and problem-solving. Proven ability to optimize labor costs and improve customer satisfaction, while maintaining accurate documentation and reporting for financial accountability.
Overview
5
5
years of professional experience
Work History
Supervisor
Redlobster Restaurant
El Paso, TX
05.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Quality Control Inspector
Stampede Culinary Partners
El Paso, TX
01.2024 - 09.2025
- Conducted inspections on raw materials and finished products to ensure compliance with quality standards.
- Identified and documented defects in production, facilitating timely corrective actions.
- Operated testing equipment to assess product quality and report findings accurately.
- Collaborated with production teams to streamline quality control processes and improve efficiency.
- Developed and maintained detailed records of inspection results for traceability purposes.
- Participated in regular audits to uphold compliance with industry regulations and company policies.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Education
Certificate Of Technical Studies - Business Administration
International Business College
El Paso, TX03.2000
Skills
- Strong work ethic
- Exceptional customer service
- Team leadership
- Time management
- Complex Problem-solving
- Task delegation
- Documentation and reporting
- Inventory management
- Teamwork and collaboration
- Computer skills
- Effective communication
- Positive attitude
- Problem-solving
- Multitasking
- Work Planning and Prioritization
- Staff training
Timeline
Quality Control Inspector
Stampede Culinary Partners
01.2024 - 09.2025
Supervisor
Redlobster Restaurant
05.2021 - Current
Certificate Of Technical Studies - Business Administration
International Business College