Summary
Overview
Work History
Education
Skills
Timeline
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Hilda Bido Suero

Staten Island,NY

Summary

Experienced in driving patient satisfaction and streamlining operations during my tenure at Northwell, with a strong background in administrative support and problem-solving. Known for my meticulous attention to detail and ability to collaborate effectively in team environments. Notable achievements include improving patient flow and satisfaction, demonstrating a commitment to excellence in healthcare administration.

Overview

7
7
years of professional experience

Work History

Ambulatory Care Clerk

Northwell Health
STATEN ISLAND, NY
08.2022 - 10.2024
  • Coordinating patient appointments, managing patient flow, and keeping accurate records.
  • Greeting and assisting patients in a friendly manner to ensure their comfort.
  • Communicating effectively with healthcare providers and administrative staff for timely care delivery.
  • Upholding confidentiality and adhering to HIPAA guidelines.
  • Processing insurance information, scheduling follow-ups, and collecting payments as needed.
  • Handling administrative tasks like data entry and filing.
  • Collaborating with team members to improve patient outcomes and satisfaction.
  • Staying updated on industry best practices through training.
  • Maintaining a clean and organized work environment.
  • Committing to exceptional patient care while upholding Northwell Health's values.

Warehouse Associate

Amazon Fulfillment Center
Staten Island, NY
07.2021 - 01.2023
  • In Amazon, as a Warehouse Associate you work in a fast environment where you have to be able to multitask.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Examined packages and goods for damage and notified vendors of replacement needs.

Shift Assistant

Kulushkat
Brooklyn, NY
05.2019 - 07.2022
  • Answers customer's questions
  • Provides a positive customer experience with fair, friendly, and courteous service.
  • Properly resolving problems and troubleshooting issues as they arise without the direction of management.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Customer Service Representative

CFSC THE CHECK CASHING PLACE
Staten Island, NY
12.2017 - 09.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice
New York, NY
05.2022

Associate of Arts - Psychology

Borough of Manhattan Community College
New York, NY
12.2020

Bachelor of Science - Radiological Science

City College of New York
New York, NY

Skills

  • Problem-Solving
  • Verbal and Written Communication
  • Team Collaboration
  • Work Planning and Prioritization
  • Active Listening
  • Critical Thinking
  • Administrative Support
  • Relationship Building
  • Customer Satisfaction
  • Verbal and writing communication

Timeline

Ambulatory Care Clerk

Northwell Health
08.2022 - 10.2024

Warehouse Associate

Amazon Fulfillment Center
07.2021 - 01.2023

Shift Assistant

Kulushkat
05.2019 - 07.2022

Customer Service Representative

CFSC THE CHECK CASHING PLACE
12.2017 - 09.2019

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice

Associate of Arts - Psychology

Borough of Manhattan Community College

Bachelor of Science - Radiological Science

City College of New York

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Hilda Bido Suero