Hilda Boiwo
Fort Hood,TX
Summary
Smart Service Assistant tackling multiple tasks simultaneously and successfully. Offering expertise in working closely with different personalities in fast-paced settings. An enthusiastic individual with skills in Epic Hyperspace, Microsoft Office and administartion.
Overview
3
3
years of professional experience
Work History
Ambulatory Service Assistant
Texas Children's Hospital
Houston, Texas
11.2023 - Current
- Greeted and directed patients, families and visitors, checked phone system for overnight voicemails
- Logged into multi-line phone system to receive incoming calls
- Verifying of insurance for office procedures Processing medical releases Corresponding with various medical facilities for referrals
- Data entry of both monthly, and weekly reports
- PER-Patient Experienced Representative Provide positive and effective customer service that supports departmental and hospital operations
- Scheduled patient encounters and procedures to coordinate within and across providers, departments and institutions
- Collaborated and communicated with referring providers and practices to facilitate management of complex patient issues
- Collected and organized medical records, information and materials and supplies required for admissions or encounters
- Prepared requisitions and other standard forms as requested by clinician or supervisor
- Verified recording and processing patient demographics, insurance/payments and referral information for patient encounters
- Ordered office supplies and equipment; receiving of packages and vendors Prepared documents, reports, and other materials, which may have confidential patient information requiring independent judgment.
Certified Hemodialysis technician
Fresenius Kidney Care
02.2023 - 11.2023
- Documented patient records into the computer, and answered calls from providers, insurance companies, and patients
- Performed & recorded patient observations (vital signs- BP, pulse, respiration, weight, etc.) Obtained blood samples/culture specimens & prepared them for shipment
- Performed venipuncture of dialysis access using an aseptic technique
- Calculated & adjusted fluid removal rates of patients per protocol & prescription
- Administered heparin & Saline to the patient as needed
- Performed sterile and non-sterile dressing changes of catheter site
- Collaborated with RN in identifying & meeting patient education goals.
Hemodialysis patient technician
Baylor Scott and White dialysis clinic
06.2021 - 01.2023
Education
Associate in health science -
Georgia State University
Skills
- Epic proficient
- MS Office proficient
- Active listening
- Interpersonal skills
- Communication
- Complaint resolution
- Empathy and positivity
- Chairside computer programming
- Fresenius 2008 K2
- Machine Calibration
- Equipment Sterilization
- Water Quality Checks
- Patient Personal Hygiene & Emotional Support
- Phlebotomy
- Electrocardiogram (ECG / EKG)
- Monitoring & Recording Vital Signs
- Administration of Basic Nursing Procedures
- Communication Skills
- Good observation skill
- Time management
- Good organization skills
- Excellent verbal and written communication skills
- Astute observation skills
- Ability to follow set rules and protocol
- Empathy and compassion skills
- Time management and organizational skills
- Customer Service
- Bilingual (English and Swahili)
- Computer applications (Microsoft Office, Spreadsheets, PowerPoint, Microsoft Access)
- QuickBooks (Email, Web, and Social Skills, Graphic and Writing Skills)
- Professionalism (High Energy, Multitask, Thoroughness, Planning, Basic Math)
- Microsoft Office
- Scheduling appointments
References
- Clarisse Samson, Director at Compassionate care at home, Snellville, GA, 6787899435
- Benita Paulsen, H.O.D finance at C.D.C Atlanta, Atlanta, GA, 7853751914
- Jim Crutchfield, Lead Pastor at Bethany Baptist Church, Snellville, GA, 7706173212
Timeline
Ambulatory Service Assistant
Texas Children's Hospital
11.2023 - Current
Certified Hemodialysis technician
Fresenius Kidney Care
02.2023 - 11.2023
Hemodialysis patient technician
Baylor Scott and White dialysis clinic
06.2021 - 01.2023
Associate in health science -
Georgia State University
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