Jonna Haan
Modesto,CA
Summary
Driven professional with a proven track record of consistently achieving and surpassing performance goals. Committed and diligent, with a relentless commitment to delivering exceptional results. Efficient, known for productivity and ability to complete tasks swiftly. Possess specialized skills in data entry, schedule management, and customer service that enhance office operations. Excel in communication, problem-solving, and time management, ensuring a smooth workflow and a positive workplace environment.
Overview
24
24
years of professional experience
Work History
Office Assistant Specialist
San Joaquin General Hospital
French Camp, CA
01.2025 - Current
- Provides specialized and complex information, including specific program-related information, to managers, patients, clients, outside agencies, and others; researches difficult and complex issues; completes complex forms for the purpose of documenting specialized program-related information; searches for, receives, and explains complex rules, regulations, policies, procedures, and technical office operations; interprets and applies external laws, regulations, ordinances, and policies as they relate to clerical, technical, and financial functions; may issue complex documents; provides customer service in a calm, helpful, and effective manner.
- Gathers, processes, and maintains specialized and complex information related to departmental operations; asks in-depth questions of patients, clients, and others; identifies customer needs, and seeks to match those needs with program services; codes, files, and retrieves documents and records using various alphabetical, numerical, coded, and computerized filing systems.
- Researches, compiles, maintains, and processes statistical, financial, and/or other numerical data to support specialized office functions; coordinates and/or performs routine work related to personnel, payroll, budgetary, purchasing, inventory, and/or other administrative functions; performs complex accounts payable/receivable and billing procedures, applying advanced knowledge of technical program requirements; maintains ledgers and accounts; enters data into worksheets; matches invoices with orders, reviewing and verifying for completeness, accuracy, and appropriateness as assigned; computes, collects, and receipts monies and fees, including large sums; adjusts accounts within limits of authority; may develop and maintain spreadsheets and databases, either by hand or computer; maintains data and develops reports for budget purposes.
- Performs clerical, technical, and financial case management, applying advanced knowledge of administrative, legal, financial, and/or program-related requirements; researches, reviews, and resolves complex case issues; determines, maintains, and tracks case information and status; identifies needed documents and/or actions; contacts and meets with clients, victims, parolees, patients, and others to obtain forms/documents, arrange payments/services, and help them meet obligations; may advocate on behalf of clients within limits of authority; coordinates case activities with managers, professional staff, and/or other work units as appropriate.
- Prepares a variety of difficult reports and documents requiring advanced knowledge of specialized subject matter, including, but not limited to, court orders, petitions, subpoenas, insurance claims, and treatment authorization forms; reviews complex legal, custody, health care, and other records to identify needed information; applies complex codes and requirements for reimbursement and other purposes.
- May perform secretarial duties for various staff, including supervisors and/or professional staff; may supervise a very small number of clerical workers as an incidental duty; may train or review the work of others; may serve as a lead worker over a large group of office clerical/technical staff.
Business Operations Manager
Sweet Potato Pie Company
Modesto, CA
10.2016 - 01.2025
- Reviewed the company's strategic plans, and developed goals and standards to support the vision.
- Promoted an energetic atmosphere with the purpose of driving improvements in customer care and experiences.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Supervised the creation of exciting merchandise displays to catch the attention of customers.
- Oversaw booth, selling food items to customers, and maintaining sufficient stock of products and supplies to meet expected needs.
- Issued product recommendations to customers to enhance sales, and collected payment for desired purchases.
- Delivered the product to the customer timely and efficiently.
Patient Account Representative
Memorial Hospital
07.2002 - 08.2013
- Executed accounts receivable follow-up procedures by initiating timely collection activities after final billing, including secondary billing, appeals, and verification of revenue, CPT, HCPCS, and ICD-9 coding.
- Ensured cash collections were maintained at optimum levels, and days outstanding in receivables were minimized.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Accepted and processed customer payments and applied toward account balances.
- Worked effectively in team environments to make the workplace more productive.
- Achieved cost-savings by developing functional solutions to problems.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Wrote appeal letters to insurance companies for denial of claims.
- Provided customer service to patients regarding billing inquiries and account information.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Generated detailed reports outlining billing, flagged items, and other important data.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Submitted electronic bills following facility and legal compliance standards.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Reviewed flagged items daily and resolved issues.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Contacted insurance companies to check status of claim payments.
- Investigated billing discrepancies, and implemented effective solutions to resolve concerns and prevent future problems.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
Utilization Management Specialist
Central Valley Medical Group
Modesto, CA
04.2002 - 07.2002
- Input, reviewed, and processed a high volume of incoming authorization requests from numerous medical providers.
- Documented and assisted the utilization case management nurse in the review process.
- Obtained all necessary medical records for review purposes.
- Completed all tasks in the required quick turnaround time, according to set compliance time frames.
- Distributed all completed approvals and denials back to healthcare professionals via electronic submission or via fax.
- Worked closely with medical offices and facilities, providing support when necessary.
Claims Processor
Allcare IPA
Modesto, CA
10.2001 - 04.2002
- In charge of daily processing a high volume of claims, per company standards.
- Ensured proper entry and review of claims entered in the company system.
- Revised policies and procedures in accordance with changes in local, state, and federal laws and regulations.
- Inputted data into the system, ensuring that provider coding information and reported services were correct.
- Streamlined day-to-day office processes to meet long-term goals.
- Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives.
- Attended weekly review meetings regarding the revision and creation of new operational policies within the claims department.
- Reviewed administrative guidelines whenever questions arose during the processing of claims.
- Ensured that claims were billed and paid correctly based on the payments or denials of medical claims, upon well-established criteria for claims processing.
- Communicated extensively with patients and providers to provide assistance, support, and further instruction regarding the claims process.
- Stayed current on HIPAA regulations, benefits claim processing, medical terminology, and other procedures.
Front Office Receptionist/Authorization Specialist
Downey Park Family Practice
11.2000 - 10.2001
- Provided courteous assistance to patients, staff members, and insurance company representatives
- Streamlined office processes to align with long-term objectives
- Disseminated information to appropriate departments, individuals, and external locations
- Established a strong attendance record with emphasis on punctuality and readiness for work
- Organized patient charts and inputted data into various software systems
- Verified record copies for accuracy before distribution
- Retrieved patient records and transferred information to relevant parties
- Entered patient insurance, demographic, and health data into software and verified records for current insurance eligibility
- Logged medical record requests in spreadsheets
- Improved team efficiency by implementing enhancements to the authorization request process
- Compiled data for medical reports for distribution to staff, doctors, and management
- Provided exceptional customer service by addressing patient concerns and inquiries
- Recorded customer call information for scheduling, canceling, or rescheduling doctor visits
- Resolved problems promptly to enhance patient satisfaction and uphold company reputation
- Prepared and filed financial statements, balance sheets, day-end reports, ledgers, and daily income receivables
- Submitted authorization requests to insurance companies with necessary medical documentation for patient needs
Education
Associate -
Modesto Junior College
Modesto, CA05.2003
Medical Office Specialist -
Andon Medical College
Modesto, CA05.2000
Skills
Administrative Skills
Billing Procedures
Cerner Proficient
Computer Literate
CPT/HCPCS/ICD-9 Knowledge
Customer Service
Data Entry
Epic Proficient
FinThrive Proficient
Insurance Knowledge
Internet Research
Medical Billing
Medical Coding
Medical Mananger
Medical Terminology
Meditech Proficient
Microsoft Office Proficient
Microsoft Outlook Proficient
Patient Account Follow-up Proficient
Phone System/Scheduling
Receptionist
Typing 55 WPM
Volunteering
01/2024 – present
Modesto, USA
Volunteer
Sweet Potato Pie Cares Program
Project management, team work and collaboration, assist in organizing events, communication and interpersonal skills, fundraising, supporting nonprofit values.
Timeline
Office Assistant Specialist
San Joaquin General Hospital
01.2025 - Current
Business Operations Manager
Sweet Potato Pie Company
10.2016 - 01.2025
Patient Account Representative
Memorial Hospital
07.2002 - 08.2013
Utilization Management Specialist
Central Valley Medical Group
04.2002 - 07.2002
Claims Processor
Allcare IPA
10.2001 - 04.2002
Front Office Receptionist/Authorization Specialist
Downey Park Family Practice
11.2000 - 10.2001
Associate -
Modesto Junior College
Medical Office Specialist -
Andon Medical College