Angie Nava-Castro
Pro Care Agency
1
Language
6
years of professional experience
Work History
Paraprofessional
1 Year 5 Months- Supported instructional activities by preparing materials and facilitating classroom engagement.
- Assisted students with individualized learning plans, fostering academic growth and independence.
- Collaborated with teachers to implement strategies for behavioral management and support.
- Monitored student progress, providing feedback to educators on performance and needs.
Healthcare Call Center Representative
4 Months- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Cashier/Closing Manager
2 Years 1 Month- Operated cash register and accurately processed payments and refunds.
- Used POS system to complete purchases for customers.
- Assisted with training and mentoring new team members.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
Medical Assistant
High School
Skills
Facilitate clear communication among team members.
Assist in resolving complex issues through collaborative problem-solving.
Adapt quickly to changing environments and priorities.
Collaborated effectively with team members to achieve common goals.
Languages
Spanish
Native or Bilingual
Timeline
Paraprofessional
Pro Care Agency
01.2025 - 06.2026Read More
Healthcare Call Center Representative
Aston Carter
09.2022 - 01.2023Read More
Cashier/Closing Manager
The Habit Restaurant
11.2020 - 12.2022Read More
South Lindhurst High School
High School
Read More
UEI College
Medical Assistant
Read More