Hilda Fernandes
Houston,TX
Summary
Committed to ensuring each customer receives outstanding service by providing friendly, helpful support and giving customer positive experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Buzzy Bee - Shell Gas Station
Texas City, TX
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food and Beverage Server
Monarch Casino & Resort
Black Hawk, CO
12.2022 - 09.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Financial Advisor (Part-time)
TTMS (Co-operative Credit Society Limited)
South-Goa, India
07.2019 - 11.2022
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Teacher
St. Francis Xavier High School
Canacona, South-Goa, India
09.2019 - 05.2021
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Diploma In Hotel Management -
Gesto Culinary And Hospitality Academy
06.2022
Diploma In Elementary Education -
Nirmala Institute
05.2019
Bachelor of Arts - History And Sociology
Shree Mallikarjun College of Arts, Com, Sci And Vo
04.2017
Skills
- Genuine Enthusiasm
- Good Communication
- Billing and Payment Processing
- Customer Needs assessment
- Cash Handling Accuracy
- Time Management
Certification
CPR Certified
Additional Information
Computer Skills- Browsing, Power-point, MS Office
Reference
Available on request
Timeline
Cashier
Buzzy Bee - Shell Gas Station
01.2024 - Current
Food and Beverage Server
Monarch Casino & Resort
12.2022 - 09.2023
Teacher
St. Francis Xavier High School
09.2019 - 05.2021
Financial Advisor (Part-time)
TTMS (Co-operative Credit Society Limited)
07.2019 - 11.2022
Diploma In Hotel Management -
Gesto Culinary And Hospitality Academy
Diploma In Elementary Education -
Nirmala Institute
Bachelor of Arts - History And Sociology
Shree Mallikarjun College of Arts, Com, Sci And Vo