Summary
Overview
Work History
Education
Skills
Timeline
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JaNay Clarke

Lakeland,FL

Summary

Im seeking new job and growth opportunities. Im moving From FL to TX, for personal and professional growth. I have a strong background in sales and Customer Service roles. I also flourish in a sales atmosphere. Im a strong- go getting individual and put my professionalism first. I have exceeded many goals, and been rewarded many sales rewards due to my KPI, Monthly Quotes, and performance driving revenue. I take pride in my customers and providing the best customer service.

Overview

6
6
years of professional experience

Work History

MOBILE EXPERT

ARCHTELECOM, T-Mobile
07.2021 - Current
  • Drive revenue based off company focus such as: Accessory, New activation Revenue , Upgrades, Device Protection and Conversion, are just some of the focuses i was required to obtain on a month to month basis.
  • Providing excellent customer service for any non-sales situation was also a big part of this role, Having conversations with customers and fixing and billing/phone issues they might have, This would also help open doors to any sales Opportunity that might be a solution to the problem the customer walked/called in with. T-Mobile biggest focus was providing the best possible customer service atmosphere we can. NPS(Net promoter score) was a key metric i focused very heavily on. Making sure my individual Sales/Customer surveys always came back a 10 out of a 10 stars.
  • I was a Top Rep in my Location for months and months , leading the board in New Activations, Features and Accessories attach. I would also help new hires with learning tips and tricks, and any techniques that would make their sales transaction go as smoothly and as successfully as possible, which being able to maximize every opportunity.
  • Establishing a strong customer base in my location i worked in. I would have many returning customers- as they would recommend/provide referrals for me to further extend my clientele.
  • This location is in a mall and requires allot of "greeting" creating a short opening that would grab customers attention that would allow me to build report, then further speak to them about there current provider and how T-Mobile would be more beneficial.


DIRECT SALES MANAGER

BRINKS HOME SECURITY MOBILE
01.2019 - 06.2021
  • Door to Door sales: Sales/ commis role only.
  • I ran a team between 5-10 people, catching entrepreneurship to have my own sales team and grow into -MUCH MORE.-
  • I individually hired trained and molded my own team, to be successful in a outside sales market.
  • Assisted clients with establishing sales objectives and supplying appropriate security solutions.
  • Cooperated with marketing and development team leaders to identify the best products to support.
  • Formally recognized by senior leadership for increasing sales 40% in targeted demographics every quarter for two years.
  • Conduct extensive market research and analysis to formulate on going marketing plans, sales strategies and goals.

DIRECT SALES AGENT

Mobile Bay Consulting MOBILE
07.2017 - 01.2019
  • Door to Door Sales: Sales/Commission role only.
  • Searching for clients who didn't have AT&T/Direct TV to produce revenue by following leads.
  • Developed ambitious sales team goals, using techniques to improve efficiencies by 35%.
  • Mentored 4 sales representatives and tracked responsibilities and goals over multiple teams.
  • Received the sales representative of the year award 2 years in a row for excellent sales record and leadership skills.

Education

HIGH SCHOOL DIPLOMA -

Baker High School

Skills

  • Communication
  • Customer service
  • Problem solving
  • Genuine enthusiasm
  • Confidence
  • Payment Processing
  • Store Organization
  • Customer Assistance
  • Inventory Management
  • Friendly and Helpful
  • Team Supervision
  • Lead generation
  • Negotiation
  • Product Knowledge
  • Closing techniques
  • Charisma
  • Persistent
  • Driven
  • Empathy
  • Listening
  • Easy to overcome objections

Timeline

MOBILE EXPERT

ARCHTELECOM, T-Mobile
07.2021 - Current

DIRECT SALES MANAGER

BRINKS HOME SECURITY MOBILE
01.2019 - 06.2021

DIRECT SALES AGENT

Mobile Bay Consulting MOBILE
07.2017 - 01.2019

HIGH SCHOOL DIPLOMA -

Baker High School

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JaNay Clarke