Summary
Overview
Work History
Education
Skills
Timeline
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Karen Castillo

Cypress,Tx

Summary

Bilingual professional leasing consultant with strong expertise in client relations and sales. Proven ability to drive occupancy rates and enhance tenant satisfaction through effective communication and problem-solving. Collaborative team player known for adaptability and delivering consistent results in fast-paced environments. Skilled in lease negotiations, property tours, and maintaining positive tenant relationships.

Overview

13
13
years of professional experience

Work History

Mobile Expert

T-mobile
02.2015 - 07.2023
  • Recommended tailored wireless solutions, fostering customer self-service
  • Designed innovative marketing tools, attracting new clientele
  • Compiled and analyzed monthly sales reports, informing strategic decisions
  • Built collaborative relationships with teams, enhancing customer experience
  • Proactively reached out to potential customers, driving location-based sales activity
  • Spearheaded sales promotions and product launches
  • Innovated store layout and display design
  • Optimized goods movement within production facilities
  • Analyzed customer preferences to drive sales strategy
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.

Sale Associates

Micheal Kors
06.2013 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Medical Record

Digestive Liver Specialist
12.2010 - 06.2013
  • Streamlined registration and discharge processes for patient efficiency
  • Conducted regular staff training, enhancing the quality of medical records
  • Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
  • Assisted in revenue cycle optimization efforts through comprehensive analysis of denied claims, pinpointing root causes, and recommending corrective actions.
  • Maximized reimbursement potential by staying up-to-date with industry regulations, coding guidelines, and payer policies.

Education

Associate in Applied science -

Lone star College
01.2020

Diploma -

Spring Woods High School
05-2011

Skills

  • Financial Transactions
  • Cash Handling
  • Risk Management
  • Regulatory Compliance
  • Account Management
  • Customer Service
  • Clerical Duties
  • Adaptable
  • Communication
  • Leadership
  • Multitasking Abilities

Timeline

Mobile Expert

T-mobile
02.2015 - 07.2023

Sale Associates

Micheal Kors
06.2013 - 02.2015

Medical Record

Digestive Liver Specialist
12.2010 - 06.2013

Associate in Applied science -

Lone star College

Diploma -

Spring Woods High School

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Karen Castillo