Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hilda Lozano

Tempe,AZ

Summary

Qualified Technology Specialist with many years of success leveraging technological knowledge to improve business processes. Gifted in troubleshooting, issue resolutions, and communication with users. Adept in working with clients to understand needs, determine best course of action and implement solutions.

Overview

21
21
years of professional experience

Work History

Senior Customer Technology Specialist

Lumen Technologies
Phoenix, AZ
06.2022 - 05.2024
  • Served as network administrator by creating accounts and managing permissions for users.
  • Provided excellent support of the Learn Buy experience and Enterprise Portal, through timely and accurate communications striving to go above and beyond on every interaction
  • Provided technical support and navigation assistance of Lumen’s customer portal.
  • Managed and responded to a large amount of in-bound chats, cases and orders.

National Order Help Desk/Customer Order Specialist

CenturyLink
Phoenix , AZ
01.2016 - 05.2022
  • Followed-up with customers regarding order status updates.
  • Received incoming customer orders via phone, email and fax.
  • Resolved customer inquiries promptly and professionally.
  • Assisted customers with returns, refunds, cancellations.
  • Scheduled delivery dates based on lead times and customer needs.
  • Created detailed purchase orders according to customer requirements.
  • Provided product information to customers as requested.
  • Supervised customer orders and delivered regular status updates.
  • Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Residential Sales Representative

Centurylink
Phoenix, AZ
04.2003 - 01.2016
  • Negotiated pricing contracts with customers based on their specific needs.
  • Built relationships with customers by providing timely response to inquiries and requests.
  • Provided excellent customer service at all times in order to maintain positive relationships.
  • Ensured compliance with all applicable laws, regulations, policies and procedures.
  • Maintained detailed records of customer interactions, sales activities and follow-up tasks.
  • Managed territory of existing accounts while prospecting for new business.

Education

Some College (No Degree) - General Studies

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Strong written/verbal Communication
  • Professionalism
  • Time Management
  • Decision-Making
  • Organizational Skills
  • Problem-solving abilities
  • Bilingual - English/Spanish
  • Quick learner

Languages

Spanish
Native/ Bilingual

Timeline

Senior Customer Technology Specialist

Lumen Technologies
06.2022 - 05.2024

National Order Help Desk/Customer Order Specialist

CenturyLink
01.2016 - 05.2022

Residential Sales Representative

Centurylink
04.2003 - 01.2016

Some College (No Degree) - General Studies

Maricopa Community Colleges - Mesa Community College

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Hilda Lozano