Summary
Overview
Work History
Education
Skills
References
Personal Information
Languages
Timeline
AssistantManager
Hilda Mahardhika

Hilda Mahardhika

Prattville,AL

Summary

Management position in Airline or Hospitality industry and specifically to lead the team in achieving the company's vision and target, while being focused on the customer needs and smooth daily operations.

Motivated, fast learner; enjoy building relationship with internal & external customers. Good Team player and strongly foster teamwork. Flexible and versatile. Poised and competent with Demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven Environments. Utilize the outmost of modern technology in life and working environment.

Overview

14
14
years of professional experience

Work History

Part Time Cashier

CVS
12.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Online Shopper

Walmart
08.2021 - 11.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maximized revenue through effective product recommendations based on customer preferences and needs.

Duty Supervisor

Al Maha Services - Qatar Airways
11.2010 - 07.2016
  • In-Charge of daily operations on shift basis at AlMaha Services Department Qatar Airways, Doha, Qatar
  • Overall in-charge for the AlMaha Services Department and reporting directly to Line Manager in charge AlMaha Services
  • Allocating fair flight allocation to each hostess and to give proper information regarding each E-card that has to be swiped for the visa on arrival and hand over details as per the customer request
  • Preparing hand over for the next shift, checking the name board for the Services, timely checking the flight status, and preparing shift reports
  • Arranging coaches, buggy and BMW to fetch the hostess from landside to airside
  • To project and maintain high quality standard of service that will be rendered to all customers
  • Handling VIP's and VVIP's arrival and departure
  • Coordinate with inter department, in order to get the proper information for arriving and departing flight status for Private Aircrafts, arranging Porterage service
  • Working with AlMaha Suite for 1 year, doing correspondences with external and internal clients, making the booking, handling cash flow, visa money and handling customer complaint direct or indirect
  • Communicating between AlMaha Sales office- Clients -AlMaha Operational
  • Facilitate briefing with the staffs, before the shift starts to provide adequate information and necessary tools for the operation
  • Development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.

Guest Relation Officer

Imperial Club VIP Lounge and Services at Atlantis the Palm
08.2009 - 07.2010
  • Overall in-charge for the VIP Lounge daily duty operational reporting directly to VIP Lounge's Manager and VIP Services Manager and F&B Director
  • Communicating with VIP guests, attending to their needs and arranging daily activity such as city tour, ticket booking, and educating them regarding all the hotel facilities in order for them to make use all the benefits
  • Guest Check-In and Check-out
  • Manage the daily operations of all lounge functions, coordinate with butler team if needed
  • Preparing the administrative duties for the operation
  • Facilitate briefing and monthly meeting with the staffs, to provide adequate information and necessary tools for the operation
  • Administering the Hallmark of the Company to the employees on daily operation to deliver the company's promise/vision
  • Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
  • Developing and maintaining all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.

Administrative Assistant

Banqueting & Convention
07.2008 - 07.2009
  • Assisting with preparation of financial statements, maintaining cash controls (petty cash, Advance cash etc.), payroll (staff extra hours), personnel administration, purchasing against the budget, maintaining accounts payable, and managing office operations
  • Scheduling & planning of manpower for the coming functions
  • Coordinating with suppliers for any requirement of manpower and equipment for the Department
  • Supervising and executing Events in the absence of Banquet Managers
  • Supervising and coordinating activities of the Banquet Team in setting up and clearing after the completion of the function
  • To supervise and ensure banquet staff to provide the best, courteous and efficient service to guest
  • To assist the Banquet Manager/Assistant Banquet Manager in maintaining a high standard of service at all times
  • Responsible for providing excellent service to the guests
  • Setting up various venues for meetings & functions
  • Supervise the casual workers and maintaining the standards of the hotel.

Education

Check-in Kiosk -

Doha, Qatar
07.2014

Aviation Security Awareness -

Doha, Qatar
05.2014

Al Maha Customer Experience Elite Training -

Doha, Qatar
03.2014

One World Program -

Doha, Qatar
10.2013

Altea Customer Management Check-In -

Doha, Qatar
04.2013

HACCP Awareness & Basic Food Hygiene training (High field Awarding Body for Compliance) -

Dubai, United Arab Emirates
09.2009

Four Years Diploma Program in Hospitality Management at Trisakti Tourism Institute -

06.2004

Table Manners Training at Nikko Hotel Jakarta -

Jakarta, Indonesia
10.2002

Skills

  • Hospitality Management Background
  • Excellent leadership skills with ability to motivate, train and lead the team
  • Experienced in executing multiple tasks at a same time
  • Wide knowledge in Food & Beverage Service, Front office for more than 10 years and Airlines for more than 4 years
  • Staff training & motivation booster
  • Scheduling & Staffing
  • Cashier/money handling
  • Computer literate
  • Proficient in various hospitality software and airline application such as MICROS POS System, Opera PMS, and Altea
  • Prominent Administrative Skill

References

Available Upon Request

Personal Information

  • Date of Birth: 02/20/83
  • Nationality: Indonesian

Languages

Bahasa Indonesia
Native or Bilingual
Malaysia
Full Professional

Timeline

Part Time Cashier

CVS
12.2021 - 02.2022

Online Shopper

Walmart
08.2021 - 11.2021

Duty Supervisor

Al Maha Services - Qatar Airways
11.2010 - 07.2016

Guest Relation Officer

Imperial Club VIP Lounge and Services at Atlantis the Palm
08.2009 - 07.2010

Administrative Assistant

Banqueting & Convention
07.2008 - 07.2009

Check-in Kiosk -

Aviation Security Awareness -

Al Maha Customer Experience Elite Training -

One World Program -

Altea Customer Management Check-In -

HACCP Awareness & Basic Food Hygiene training (High field Awarding Body for Compliance) -

Four Years Diploma Program in Hospitality Management at Trisakti Tourism Institute -

Table Manners Training at Nikko Hotel Jakarta -

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