Hilda Martinez
Los Fresnos,TX
Summary
Detail-oriented Attendance Clerk with strong organization and communication skills. Proven ability in data entry and student database management, ensuring accurate attendance records and compliance with district policies.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Attendance Clerk
Los Fresnos CISD
Los Fresnos, TX
09.2022 - Current
- Coordinated communication between teachers, parents, and administration regarding student attendance issues.
- Managed daily attendance records, ensuring accuracy and compliance with district policies.
- Implemented improvements to attendance tracking systems, enhancing efficiency and data retrieval processes.
- Trained new staff on attendance procedures and software usage to strengthen team knowledge sharing.
Insurance Agent
Allstate Corp
Brownsville, TX
01.2019 - 09.2022
- Provided expert guidance on coverage options, enhancing customer satisfaction and retention.
- Developed customized insurance policies tailored to client needs and risk profiles.
- Conducted comprehensive policy reviews to identify gaps in coverage and recommend improvements.
- Led training sessions for new agents, fostering knowledge sharing and operational efficiency.
- Streamlined claims processing procedures, significantly reducing turnaround times for clients.
- Established long-term relationships with clients through proactive communication and support initiatives.
Customer Service Representative
AT&T
Houston, TX
10.2010 - 12.2019
- Enhanced customer satisfaction by providing timely and accurate information on services and products.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
- Trained new team members on procedures, systems, and best practices to ensure consistent service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Social Work
Texas Southmost College
Brownsville, TX05-2026
BBA - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX05-2028
Certificate of Technical Studies - Accounting
Southern Careers Institute
TX08-2017
Skills
- Truancy reporting
- Organizational skills
- Data entry
- Attendance tracking
- Attendance monitoring
- Communication skills
- Respectfulness
Certification
- Licensed Insurance Agent
- Data Entry and Record Keeping
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Attendance Clerk
Los Fresnos CISD
09.2022 - Current
Insurance Agent
Allstate Corp
01.2019 - 09.2022
Customer Service Representative
AT&T
10.2010 - 12.2019
BBA - Social Work
The University of Texas Rio Grande Valley
Associate of Science - Social Work
Texas Southmost College
Certificate of Technical Studies - Accounting
Southern Careers Institute