Hilda Mendieta
Plantation
Summary
To benefit an organization that can use an experienced professional with strong time management skills who offers a background in customer service, administrative assistance, and data entry environments. Successful at working on a busy environment. Effective at learning new thing fast enough, team player, very organize and good at dealing with all types of customers in an efficient and courteous manner.
Overview
15
15
years of professional experience
Work History
Customer Service Administrator Analyst
MVP Group
Fort Lauderdale, FL
08.2023 - 02.2026
- Provided weekly and monthly status reports to service manager regarding claims.
- Created detailed reports tracking warranty claims and associated expenses.
- Maintained accurate records of all repairs conducted under the terms of various warranties.
- Created financial estimates for reimbursement on all warranty claims.
- Helped design, document and maintain system processes.
- Worked with users and stakeholders to analyze and validate requirements.
- Created or maintained database of customer accounts.
- MVP Group, Fort Lauderdale, FL
E-commerce Specialist
Fragrance Express, LLC
08.2020 - 07.2023
- Responsible for inspecting landing pages, product information, checkout options for the customers, assisting web decision about promotions such as discounts offers
- Collaborating with appropriate stakeholders to ensure the rollout of website changes
- Inspecting and uploading customers' product reviews
- Monitoring website traffic and customer review to gauge responses to site updates and orders
- Scheduling and communicating intensive site maintenance as needed
- Analyzing sales related date to predict future sales and concomitant stock requirements
- Organizational teamwork and quality assurance of the job performance
- Supervise the production and exit of all the warehouse orders
- Provide customer service
- Claim processors, responsible for processing all merchandise return and all online claims on the Walmart Portal, eBay, Fruugo, Overstock, Shopify
- Determined if claim submissions were completed correctly and verified data and entered in the system and all pertinent account Portals
- Keep an excel file log with all claims before submission
- Answering incoming calls to help investigating the reason of the damage items in questions
- Responsible for accurate and timely daily reports
- Follow up with Walmart about all the different disputes submitted, on the different Portals
- Prepared package of proper paperwork before submitted disputes to the carrier or to Walmart after thoroughly investigating what had happened with the order
- Take pictures of the damage returned items before submitting them to Walmart or the carrier for a claim, these items are also kept into a log for records and accounting reconciliations
- Also assist the warehouse to pick up orders and with the inventory when its need it.
- Fragrance Express, LLC
Data Entry Clerk
Castle Group
12.2019 - 05.2020
- Key a large volume of checks into the computer daily, entering checks number, association account where the payment belongs to
- Was site by my supervisor for efficiency and attention to detail in correctly enter all data into all association accounts, meeting production and accuracy objectives
- Making the proper calls to all the utility companies to make sure all the association bank account was properly changed
- Kept communication with all association managers to assure all accounts changed were handled in a timely manner
- Made online payments for those outstanding accounts for each association.
- Castle Group
Logistic Coordinator
Caribbean Procurement, Inc.
Fort Lauderdale
01.2015 - 07.2019
- Work in a cargo consolidation company for customer's Residences in the Bahamas
- Administered, maintained all Bahamas accounts inventory to provide consistent, availability and performance at the time of loading consolidated cargo for the Residence in the Bahamas
- Maintain export documentation up to date in accordance with the inventory before shipping
- Assist designers in how to provide proper export documentation for shipping cargo
- Planned and supervise the work done weekly to assure perfection in every aspect of the inventory
- Ensure that new clients will grow into loyal customers base on creating a personal relationship and providing them all the tools needed to better receive and ship their cargo to the Bahamas Residences
- Make sure that all customs instructions and regulation are implanted before shipping.
- Caribbean Procurement, Inc., Fort Lauderdale
Technical Operations Assistant
Seacor Island Line, Inc.
Fort Lauderdale
10.2010 - 12.2014
- Administrative functions such as: Create Excel reports to keep track of inventory parts, labor of all ships, run errands
- Ordering merchandise for stick room and fallow up orders to ensure orders delivery was done on a timely manner, record keeping of all the mechanical services orders for all shops
- Prepare purchase order requisitions, submit them to accounting for vendors to get paid
- Filing, receiving merchandise, translating documents from English to Spanish for ships' crews
- Help with the vessel's arrival updates and the vessel's ballast report
- In-bound manifest, creating bill of lading, vessel departure and arrivals, stow plan, AMS updates
- Export documentation coordinator and splitting of files that goes on each Vessels
- Worked at the inbound department
- Receiving warehouse, I was in charge to overview the cargo documentation for customs purposes
- Logistic Coordinator maintain all export documentation up to date for all the different islands in the Bahamas, also in charge of manifesting all orders before being loaded into the containers
- Provide customer services to all our customer that used our shipping services.
- Seacor Island Line, Inc., Fort Lauderdale
Education
Completed coursework - High School
Academia St Maria
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Miami Dade Community College
Completed coursework - Graphic Design
International Fine Art College-Miami
MiamiSkills
- Operational Efficiency
- Graphics Creation
- Social Media Platforms
- Customer Care
- E-Commerce
COMPUTER EXPERIENCE SUMMARY
Working knowledge of Microsoft Office Package, such as: Windows, Word, Excel, Outlook, Internet Explorer. Image Right, AS400, Claims Manager, Navison and QuickBooks, ShipStation, HighRadious, Walmart Seller Center.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Administrator Analyst
MVP Group
08.2023 - 02.2026
E-commerce Specialist
Fragrance Express, LLC
08.2020 - 07.2023
Data Entry Clerk
Castle Group
12.2019 - 05.2020
Logistic Coordinator
Caribbean Procurement, Inc.
01.2015 - 07.2019
Technical Operations Assistant
Seacor Island Line, Inc.
10.2010 - 12.2014
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Miami Dade Community College
Completed coursework - Graphic Design
International Fine Art College-Miami
Completed coursework - High School
Academia St Maria