Hilda Montgomery
Cape Coral,FL
Summary
Dynamic owner and manager of RESH CLEANING SERVICES LLC, adept at enhancing customer satisfaction through strategic planning and exceptional client service. Proven track record in cost reduction and relationship building, leading to increased repeat business. Skilled in operations management, fostering a collaborative team environment that drives performance and quality assurance.
Overview
3
3
years of professional experience
Work History
Owner and Manager
RESH CLEANING SERVICES LLC
Cape Coral, FL
03.2023 - Current
- Managed daily operations and ensured high-quality cleaning standards across diverse client locations.
- Trained and supervised a team of cleaners, enhancing workflow efficiency and service quality.
- Developed customized cleaning plans tailored to client specifications, improving customer satisfaction rates.
- Implemented inventory management systems to track supplies and reduce operational costs effectively.
- Established strong client relationships through effective communication and responsive service delivery.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Oversaw compliance with health and safety regulations, ensuring a safe working environment for all employees.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
High School Diploma - Cosmetology
Malaki’s School of Hair And Beauty
Kampala ,Uganda 09.2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Strategic planning
- Business marketing
- Cost reduction
- Labor relations
- Sales strategy development
- Competitive analysis
- Client engagement optimization
- Customer service
- Teamwork and collaboration
- Customer service management
- Quality assurance
- Goal setting
Languages
English
Native or Bilingual
Timeline
Owner and Manager
RESH CLEANING SERVICES LLC
03.2023 - Current
High School Diploma - Cosmetology
Malaki’s School of Hair And Beauty