HILDA RUMMEL
San Antonio
Summary
Dynamic healthcare professional with extensive experience at PCC - Physicians Care Center of Texas, excelling in clinic operations oversight and HR management. Proven track record in staff recruitment and conflict resolution, enhancing patient care and operational efficiency. Proficient in EHR systems, ensuring compliance and streamlined processes across multiple clinics.
Overview
19
19
years of professional experience
Work History
Practice Manager
PCC - Physicians Care Center of Texas
San Antonio
01.2019 - Current
- Manage daily operations across 7 clinics to ensure quality patient care and efficient clinic flow
- Lead recruitment, interviewing, hiring, onboarding, and performance evaluation processes
- Oversee payroll and benefits administration, ensuring timely and accurate processing
- Handle employee relations including mediation, grievance resolution, and disciplinary actions
- Conduct exit interviews and represent the organization in unemployment hearings
- Coordinate front office and clinical staff activities to meet operational goals
- Maintain compliance with healthcare regulations and organizational policies
Patient Service Specialist Manager / Medical Assistant
Texas Tech University Health Sciences Center - Neurology
El Paso
04.2006 - 02.2017
- Scheduled diagnostic testing and managed provider calendars and patient communications
- Processed referrals and conducted insurance verifications
- Handled medication refills and patient follow-up tasks
- Reviewed medical records and coordinated new patient intakes
- Provided leadership to front desk staff and supported provider workflow
Education
Bachelor of Science - Human Resources Management
Capella University
02-2021
Skills
- Healthcare Administration
- HR & Employee Relations
- Staff Recruitment & Onboarding
- Payroll & Benefits Management
- Clinic Operations Oversight
- Conflict Resolution & Mediation
- EHR Systems (Athena, Epic)
- Patient Scheduling & Insurance Verification
Languages
- English
- Spanish
Languages
Spanish
Professional
Timeline
Practice Manager
PCC - Physicians Care Center of Texas
01.2019 - Current
Patient Service Specialist Manager / Medical Assistant
Texas Tech University Health Sciences Center - Neurology
04.2006 - 02.2017
Bachelor of Science - Human Resources Management
Capella University
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