Summary
Overview
Work History
Education
Skills
Cooking for family. Spending time with great grandson.
Timeline
Generic
Hilda Thornton

Hilda Thornton

Customer Service/Bank Teller
Peoria,AZ

Summary

Focused [Job Title] with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Seasoned Bank Teller well-versed in customer care and in achieving sales goals while maintaining high levels of customer satisfaction. Consistently accurate in counts and balances. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Overview

9
9
years of professional experience

Work History

Bank Teller

Wells Fargo Bank
Peoria, AZ
08.2010 - 10.2012
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Sold and cross-sold bank products to new and existing customers.

Call Center Customer Service Representative

Wells Fargo Bank, N.A.
Phoenix, Arizona
10.1999 - 01.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Resolved customers banking issues with balances and ATM transactions.
  • Referred customers to sales team for new products and services.

Education

GED -

Jones Commercial High School
Chicago, IL
02.1976 - 08.1976

Skills

Cash counting

Compliance, banking laws and regulations

Customer relationship development

Excellent time management skills

Cheerful

Cash Handling

Banking

Positive

Cooking for family. Spending time with great grandson.

I look forward to each weekend when my granddaughter visits with my great grandson who is almost 3 years old. We play games and he always wants to help me make pancakes. Our family likes to have Sunday dinners together that involves everyone to bring a dish.

Timeline

Bank Teller

Wells Fargo Bank
08.2010 - 10.2012

Call Center Customer Service Representative

Wells Fargo Bank, N.A.
10.1999 - 01.2007

GED -

Jones Commercial High School
02.1976 - 08.1976
Hilda ThorntonCustomer Service/Bank Teller