Hilda N. Medina Vega
34 Fletcher Rd, Mars Hill,ME
Summary
Seeking a professional position to dedicate myself to the field as a keystone member of the team while continuing to further improve my performance in the workplace.
Overview
10
10
years of professional experience
Work History
Customs and Border Protection Officer
Department of Homeland Security
01.2022 - Current
- Determining the admissibility of individuals for entry into the United States by enforcing immigration, customs and agricultural law regulations.
- Conducting inspections of individuals and conveyances.
- Preventing illegal trafficking of people and narcotics.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Identifying contraband items and seize according to customs laws.
- Conducting security checks and vetting of private aircraft's requesting landing rights and entry into the Unites States.
- Validating immigration documents, asking questions and reporting discrepancies for further review.
Customer Service Representative
Conduent Call Center
09.2020 - 01.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Reviewed transactions and receipts to identify any suspicious activity.
Sales Associate
Old Navy
08.2019 - 01.2022
- Customer Service
- Helped customers locate products and checked store system for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Concession Attendant
Gustos Coffee Co.
11.2018 - 09.2020
- Providing customer service and working as a barista
- Trained by the company.
Leasing Agent
Kelly & Picerne
02.2018 - 09.2018
- Providing customer service to residents and future tenants
- Preparing and executing leases with the property standards and regulations
- Collecting rents, security deposits and any other fee established by the administration
- Monitor maintenance and the community facilities.
Cashier
Ralph’s Food Warehouse
11.2017 - 02.2018
- Provided Service: Cashier, Customer Service
- Restocked and organized merchandise in front lanes.
Volunteer
Family Readiness Group (FRG)
01.2015 - 01.2018
- Provide workshops and guidance to military family members: resiliency, army family tree building (AFTB), personal security.
Crew Member
McDonald’s
08.2015 - 09.2016
- Provided Service: Cashier, attending customers in drive thru and front counter and maintenance
Education
BBA - International Business
Universidad De Puerto Rico
Humacao, PR05.2018
2016 Fall Exchange Program - International Business
California State University
San Bernardino, CA05.2018
High School Diploma -
Ramón Quiñones Medina
Yabucoa, PR05.2012
Skills
- Customer Service
- POS System Operation
- Team building
- Interview techniques
- First Aid Training
- Decision-Making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
On the job training (Customs and Border Protection)
- Completed ATCET training - April 2024 at the Detroit Port of Entry.
- Active Shooting training certified during the ATCET training - April 2024.
- Suicide Prevention Awareness Trainer - June 2023 SAPT-3.
- Primary passenger processing and secondary inspections; including secondary system queries, vehicle inspections, immigration enforcement, processing of illegal merchandise.
- Private aircraft inspections on conveyance and travelers.
- TMM for cargo processing, training on port permit only truck manifests.
- CBP-16, collateral duty. Information gathering to report the amount of pedestrians for each month.
Timeline
Customs and Border Protection Officer
Department of Homeland Security
01.2022 - Current
Customer Service Representative
Conduent Call Center
09.2020 - 01.2022
Sales Associate
Old Navy
08.2019 - 01.2022
Concession Attendant
Gustos Coffee Co.
11.2018 - 09.2020
Leasing Agent
Kelly & Picerne
02.2018 - 09.2018
Cashier
Ralph’s Food Warehouse
11.2017 - 02.2018
Crew Member
McDonald’s
08.2015 - 09.2016
Volunteer
Family Readiness Group (FRG)
01.2015 - 01.2018
BBA - International Business
Universidad De Puerto Rico
2016 Fall Exchange Program - International Business
California State University
High School Diploma -
Ramón Quiñones Medina
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