To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customs Border Protection Officer
Department Of Homeland Security
12.2022 - Current
Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
Communicated with spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
Collected samples of import merchandise for additional testing, examination and appraisal.
Operations Agent
ISS FACILITY SERVICES
09.2017 - Current
09/09/2017- Current
35 HR work weekly
Organize and set up necessary services for 2 international flights including
Hotel reservation and rotation for crew
Transportation to hotel and airport
Estimate and set up AKE baggage containers
Contact Dispatch/Load control of any special cargo or passenger items being transported
Set up the flight plan for pilots
Communicate and delegate instructions for fueling agent, cargo loading, baggage loading
Resolve any issues that may occur that may delay departure of aircraft
Operations Agent
Accufleet
03.2019 - 10.2019
03/21/2019-10/18/2019
50 HR work weekly
Collaborated with on-site personnel, including maintenance and air traffic control, to resolve problems and facilitate seamless operations.
Oversaw fueling, cargo management and departure of aircraft at IAH airport with 3 daily departures and arrivals.
Passenger Service Agent/Supervisor
HALLMARK AVIATION
08.2016 - 09.2017
08/14/2016-09/07/2017
30 HR work weekly
Responsible for helping passengers who are traveling with Singapore Airlines.politely and warmly greet passengers and check them in for their flight
Make sure passengers meet travel requirements for their final destination, such as if visas or special document are required for travel
Make sure passenger also meets airline travel requirements in terms of luggage amount, size, and weights
As gate lead, be responsible of ensuring any passengers from connecting flights, show up and transfer their luggage
Fill out paperwork for flight crew ,informing them of any special needs with passenger
After boarding is complete, print out and organize all paper work need for flight file
Supervisor- Assist agents resolve issues or complaints passengers may have
Offer all available options to passengers to help resolve any issues
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)