HILDELISA RIVERA
Haines City
Summary
Compassionate Registered Nurse and healthcare leader with a focus on regulatory compliance and quality improvement. Proven expertise in managing clinical operations, optimizing staff performance, and enhancing patient satisfaction through effective interdisciplinary collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Home Health Administrator
Matrix Home Care
Brandon
04.2016 - Current
- Ensured compliance with state regulations and quality standards, enhancing trust in home health services.
- Verified that all home health staff possessed proper credentials according to applicable laws.
- Reviewed patient documentation for accuracy and adherence to protocols.
- Implemented best practices to enhance service delivery and patient satisfaction.
- Facilitated communication among patients, families, and healthcare professionals, improving patient experience.
- Supervised staff scheduling, maximizing resource allocation and ensuring adequate coverage.
- Managed personnel issues, including recruitment, hiring, and disciplinary actions.
- Developed training programs for new employees on policies and procedures.
Registered Nurse
Innovative Senior Care (Brookdale Living ALF)
Winter Haven
08.2011 - 04.2016
- Conducted comprehensive health assessments to evaluate patient needs.
- Coordinated comprehensive care plans with interdisciplinary teams to address patient needs.
- Administered medications and treatments per physician orders and facility protocols.
- Developed individualized care plans in collaboration with healthcare professionals to enhance patient outcomes.
- Provided education to patients and families on health management and wellness strategies to promote self-care.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Field Staff Nurse/Case Manager
Hometown Home Care
01.2007 - 01.2011
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Administered medications and treatments according to care plans.
- Evaluated nursing interventions and adjusted care plans to optimize patient recovery and satisfaction.
- Collaborated with interdisciplinary teams to coordinate comprehensive care plans.
- Coordinated care with physicians and clinical staff to streamline treatment preparation, implement interventions, and support continuity of care.
- Educated patients and families on health management and wellness strategies to promote self-care and improve health outcomes.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL01-2003
Paralegal Studies Certificate -
City University of New York–Lehman College
New York, NY01-1989
Computer Software/Word Processing Certificate -
Pace Business School
New York, NY01-1988
Skills
- Home health management
- Clinical operations
- Case Management
- Regulatory Compliance
- Quality improvement
- Quality assurance
- Patient documentation review
- Compliance management
- Nursing leadership
- Interdisciplinary teamwork
- Team leadership
- Patient Advocacy
Certification
- Florida Registered Nurse License, #9228517
- Currently pursuing American Heart Association Heart Failure Certification Program
Languages
- Spanish (read and write)
- English
- Spanish (read and write)
Languages
English
Professional
Spanish
Professional
Timeline
Home Health Administrator
Matrix Home Care
04.2016 - Current
Registered Nurse
Innovative Senior Care (Brookdale Living ALF)
08.2011 - 04.2016
Field Staff Nurse/Case Manager
Hometown Home Care
01.2007 - 01.2011
Associate of Science - Nursing
Miami Dade College
Paralegal Studies Certificate -
City University of New York–Lehman College
Computer Software/Word Processing Certificate -
Pace Business School