Summary
Overview
Work History
Education
Skills
Timeline
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HILEMA BROWN

Fresno,CA

Summary

Experienced Customer Service Representative, with over fifteen years of experience with Pacific Gas & Electric . Well versed in customer service, clerical, time management, organization duties and task prioritization. Highly effective, in a fast paced challenging environment and work well in both team and independent roles. Working safely and efficiently allows the ability to maximize contribution to a positive and productive environment.

Overview

17
17
years of professional experience

Work History

Electric Restoration Dispatcher in Training

Pacific Gas & Electric
Fresno, CA
12.2021 - Current
  • · Performed Dispatching duties (emergency, committed work, inspects)
  • · Complete schedule exceptions and redistribute work loads
  • · Fluent with emergency agencies and 911 response process
  • · Respond to abnormal field conditions , storm , HFTD, etc.,
  • · Work alongside vast departments and supervisors

Local Office, Head Cashier

Pacific Gas & Electric
Madera, CA
09.2019 - 12.2021
  • · Managed staffing to minimize overtime
  • · Performed Loomis banking, Office, alarm and facility management
  • · Burglary, hostage, first aid trained
  • · NAICS coding
  • · Billing Operations

Fresno Regional Call Center

Pacific Gas & Electric
Fresno, CA
06.2005 - 09.2019
  • · Customer Service (15years plus)
  • · High pace, multitasking abilities, while customer focused
  • · Specialty lines: Emergency, BRSC (Building and Renovation Service Center), Business, Residential
  • · Efficient and precise at billing resolution
  • · Proficient in PSPS Events, Medical baseline process, Care, Assistant Agencies, etc.,
  • · Excelled at first call resolution

Education

Certification in Business Management -

West Hills College - Lemoore
Lemoore, CA

Skills

  • Customer Service
  • Attention to Detail
  • Active listening and problem solving
  • Organization and Time Management
  • Multi Call Center and clerical expertise
  • Mentoring
  • Research and multitasking abilities
  • Account management
  • Workload balance and efficiency
  • Safety and Wellness

Timeline

Electric Restoration Dispatcher in Training

Pacific Gas & Electric
12.2021 - Current

Local Office, Head Cashier

Pacific Gas & Electric
09.2019 - 12.2021

Fresno Regional Call Center

Pacific Gas & Electric
06.2005 - 09.2019

Certification in Business Management -

West Hills College - Lemoore

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