Hillari McGee
Porter
Summary
Recently licensed Cosmetologist eager to begin a career in a supportive and growth-focused salon. Passionate about hair color and confident in skills developed through cosmetology school. Committed to learning, building client relationships, and expanding expertise in the beauty industry.
Overview
22
22
years of professional experience
Work History
Manager
Marble Slab Creamery, Great American Cookie and Pretzel Maker
Montgomery, TX
07.2023 - Current
- Implemented quality control measures, ensuring compliance with industry standards and enhancing service delivery.
- Mentored junior staff members, promoting professional development and knowledge sharing within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
Dvinci Energy
Houston, TX
11.2021 - 11.2022
- Processed service requests efficiently, maintaining accurate records within company systems.
- Conducted follow-up calls to ensure resolution of issues, building strong customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Stay at Home Parent
McGee Household
Montgomery, TX
06.2008 - 11.2021
- Managed daily household schedules to ensure efficient time management and smooth operations.
- Developed and implemented educational activities to promote child development and learning.
- Coordinated family meal planning and preparation, focusing on nutritional balance and dietary preferences.
- Oversaw household budgeting, tracking expenses to maintain financial stability and resource allocation.
Resident Manager
Oak Leaf Management
Humble, TX
11.2003 - 07.2007
- Managed daily operations of residential properties, ensuring high tenant satisfaction and efficient service delivery.
- Coordinated maintenance requests, prioritizing urgent issues to minimize disruption for residents.
- Implemented budget management strategies, optimizing resource allocation for property upkeep and improvements.
- Trained and mentored staff on operational procedures, enhancing team performance and service quality.
Education
Cosmetology
Aveda Institute
Houston, TX02-2026
Recreation Parks And Tourism Sciences
Texas A&M University
College Station, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Manager
Marble Slab Creamery, Great American Cookie and Pretzel Maker
07.2023 - Current
Customer Service Representative
Dvinci Energy
11.2021 - 11.2022
Stay at Home Parent
McGee Household
06.2008 - 11.2021
Resident Manager
Oak Leaf Management
11.2003 - 07.2007
Cosmetology
Aveda Institute
Recreation Parks And Tourism Sciences
Texas A&M University