Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HILLARY ACOSTA

HILLARY ACOSTA

East Orange,NJ

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

5
5
years of professional experience

Work History

Call Center Customer Service Representative

Childsmiles Familysmiles Dental Office
Newark, NJ
03.2022 - Current
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Followed up with customers to ensure their satisfaction with the resolution of their issue.
  • Worked collaboratively within a team environment to meet departmental goals.
  • Participated in training sessions to stay current on changes in products and services.
  • Demonstrated excellent listening skills while interacting with customers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Inside Sales Coordinator

Marshalls Retail Store
Kearny, NJ
10.2018 - 03.2022
  • Supported sales representatives in the development of new business opportunities.
  • Conducted market research to identify trends and develop strategies for increasing sales volume.
  • Identified opportunities for process improvements within the inside sales department.
  • Answered customers' questions about products, prices and availability.

Combat Engineer (12B)

National Guard
Newark, NJ
07.2019 - 03.2020
  • Repaired damaged roads, bridges, and other infrastructure to ensure safe travel for military personnel.
  • Inspected and maintained combat engineering equipment such as bulldozers, backhoes, cranes, graders, and dump trucks.
  • Conducted route reconnaissance operations to detect potential hazards or obstacles in the path of advancing forces.
  • Built fortifications including bunkers and foxholes to provide protection from enemy fire.

Education

High School Diploma -

American History High School
Newark, NJ
07.2019

Skills

  • Account Updating
  • Customer Service
  • Service Recommendations
  • Call Center Operations
  • Payment Processing
  • Customer Support
  • Data Entry
  • Professional Phone Voice

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Call Center Customer Service Representative

Childsmiles Familysmiles Dental Office
03.2022 - Current

Combat Engineer (12B)

National Guard
07.2019 - 03.2020

Inside Sales Coordinator

Marshalls Retail Store
10.2018 - 03.2022

High School Diploma -

American History High School

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HILLARY ACOSTA