KATHERINE TARPLEY
Cocoa Beach,FL
Summary
Practiced Customer Care Representative with more than 25 years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to ensure timely and quality responses to service requests. Offering a proven history of success within call center environments, continuously surpassing goals while ensuring compliance with company standards and mission.
Overview
18
18
years of professional experience
Work History
Call Center Customer Service Representative
Randstad for Liberty Mutual
05.2021 - 09.2021
- Company Overview: Inbound Call Center – High Volume
- Handling inquiries in the Billing Department for Auto and Home Insurance
- Inbound Call Center – High Volume
Call Center Customer Service Representative
Adecco for TCC
09.2018 - 01.2021
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Toll Collector
Express Employment Professionals
Orlando, FL
05.2018 - 09.2018
- Collected toll, provided change and issued receipts to motorists in a fast and friendly manner
Customer Service Representative
Alorica
Tarpon Springs, FL
02.2008 - 08.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Customer Service Associate
Caviler
Palm Harbor, FL
11.2003 - 12.2007
- Delivered exceptional customer service through a knowledgement, communication and commitment to quality
- Utilized exceptional communication to connect with customers, assess needs and present solutions
Education
Associate of Applied Science - Business and Early Childhood education
Allen Hancock J C
Santa Maria, CA01.1974
Skills
- Call Center Customer Service
- Proficient MS Office
- Payment Processing
- Account Management
- Call Center Operations
- Customer Service
- Escalation management
- Membership renewals
- Account updating
- Customer Satisfaction
- Product and service knowledge
Timeline
Call Center Customer Service Representative
Randstad for Liberty Mutual
05.2021 - 09.2021
Call Center Customer Service Representative
Adecco for TCC
09.2018 - 01.2021
Toll Collector
Express Employment Professionals
05.2018 - 09.2018
Customer Service Representative
Alorica
02.2008 - 08.2017
Customer Service Associate
Caviler
11.2003 - 12.2007
Associate of Applied Science - Business and Early Childhood education
Allen Hancock J C
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