Hillary Bays
Bellevue,KY
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with Cincinnati Children's Hospital.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician Trainee
Cincinnati Children's Hospital
10.2023 - Current
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Effectively managed time-sensitive tasks such as compounding or reconstituting medications under pharmacist supervision, ensuring prompt delivery to patients without compromising quality standards.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
Barista/Bartender/Server
Coffee House Cafe
05.2020 - 04.2023
- Display knowledge of expansive food and drink menu
- Maintained excellent customer service during high volume, fast paced operations
- Anticipate guest needs to ensure they have an exceptional dining experience
- Effective suggestive selling to increase restaurant sales.
Captioning Agent
CaptionCall
11.2021 - 05.2022
- Utilize a voice recognition software to provide live telephone captions for hard-of-hearing customers, while maintaining a high level of accuracy and speed
- Carry through potentially difficult call topics
- Efficiently multitask to stay on calls while completing other necessary background tasks
- Maintain daily, weekly, and monthly company set Log In and Adherence metrics
- Independently and proactively problem solve; whether it be tech issues or call related issues
- Escalate issues to proper resources when appropriate.
Cake Decorator/MIT
Kroger
10.2017 - 03.2020
- Anticipated department needs and ordered appropriate supplies
- Sustained Ecolab standards and a tidy environment
- Properly execute new floor plans
- Provided customers with detailed knowledge of bakery and total store products
- Train and mentor new bakery hires.
Education
High School Diploma -
Bellevue High School
Bellevue, KY05.2018
Skills
- HIPAA
- Effective Communication Skills
- Drug Storage Procedures
- Aseptic Techniques
- Manual and Automated Medication Dispensing
- Inventory Organization
Timeline
Pharmacy Technician Trainee
Cincinnati Children's Hospital
10.2023 - Current
Captioning Agent
CaptionCall
11.2021 - 05.2022
Barista/Bartender/Server
Coffee House Cafe
05.2020 - 04.2023
Cake Decorator/MIT
Kroger
10.2017 - 03.2020
High School Diploma -
Bellevue High School
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