Hillary Burnett

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Managed over 50 customer calls & emails per day.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.

• Managed to work remote and independently while providing elevated customer service.
• Maintained 5 star rating with over 1000 orders. Attention to detail with every customer and item while shopping.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution. Worked within the team to keep retention from a 20% up to 60%. Maintained client files with sales contracts, records of client interactions, client notes, and other information. Organized and prepared tax and title documents to transfer ownership of property. Scanned documents and saved in database to keep records of essential organizational information.

Leading the team of beauty advisors, managers, and salon stylists and responsible for all front-end operations, guest experience, daily administrative & business operations, and loyalty program growth. Process payroll for the store bi-weekly. Anticipated staffing needs, talent plan and recruitment. Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.

Analyzes and tracks loyalty and credit card goals. Accountable for operational execution and the sales of the mass business. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Kept orderly and accurate accounting records by monitoring sales documentation. Drafted reports for upper management as directed.

Oversees store's sales, inventory, and operational tasks including weekly asset, shipment and planograms. Review and interpret financial and operational reports to prepare for audits and store visits. Develop, train and coach an operational team by sharing best practices and providing support to the team, and establishing partnerships with vendors to collaborate on delivery to meet company's expectations. Complete store order for graphics and supplies. Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.