Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hillary Chadare

Chicago,IL

Summary

· Data-informed decision-making : Implemented a comprehensive metrics collection system to proactively identify production issues, mitigate disk utilization, and enhance system performance.

· Continuous Improvement: Identified key improvement areas and led the execution of process improvement initiatives, resulting in a 25% reduction in defects and delivery times.

· Agile Initiatives : Initiated and managed the data pipeline team's Agile transformation project in a complex environment, resulting in 25% increased team efficiency and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Trainer

Compudopt
09.2023 - Current
  • Led 3 technical training programs simultaneously, ensuring a positive customer experience and satisfaction through tailored technical instruction and personalized support.
  • Enhanced the technology and data literacy skills of 110+ clients through delivering comprehensive eight-module Digital Literacy and STEM programs, resulting in significantly improved technical proficiencies.
  • Conducted needs assessments to identify performance gaps and adaptively develop targeted learning solutions.
  • Oversaw technical documentation, instruction, and evaluation to optimize client engagement and meet IT education initiatives.
  • Negotiated and navigated internal and external stakeholder expectations, balancing competing demands while safeguarding project scope and timelines
  • Analyzed and evaluated training progress and effectiveness to document feedback and advise program revision suggestions.
  • Established and maintained quality control standards by utilizing a variety of instructional design methodologies to create effective learning experiences.

Agile Coach

Epsilon
05.2022 - 06.2023
  • Spearheaded and managed strategic implementation of Agile methodologies on a global development team of 15+ employees, resulting in shortened cycle times and a self-organizing team culture.
  • Partnered with the Senior Director of Project Management and cross-functional teams to identify critical improvement areas; developed and executed a comprehensive strategic plan for the adoption of Agile practices across teams.
  • Initiated and maintained the data pipeline team's Continual Improvement Register to improve operational efficiency.
  • Conducted retrospective meetings to identify process improvements, leading to a 25% increase in team performance and a 20% reduction in project risks.
  • Collaborated with Product Owners and stakeholders to prioritize and manage product backlog, leading to a 25% improvement in customer satisfaction and product quality.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.

Data Engineer

Epsilon
06.2019 - 06.2023
  • Supervised and trained 6 early-career professionals; effectively guiding them through successful career transitions, professional growth and development.
  • Optimized worldwide digital advertising campaigns of 3000 multi-industry brands by developing applications and systems that process petabyte-scale data sets.
  • Conceptualized performance-enhancing algorithms and code optimizations, resulting in a 50% decrease in batch job processing times.
  • Advanced automation initiatives by collaboratively designing and developing an automated testing tool, increasing the quality assurance team's efficiency by 50%.
  • Achieved a 25% reduction in delivery times and incidents by identifying change management gaps, developing and implementing Standard Operating Procedures (SOPs); efficiently streamlining workflows, and ensuring consistency across team processes.
  • Gathered, defined and refined requirements, led project design and oversaw implementation.

IT Analyst

Federal Signal Corporation
08.2018 - 06.2019
  • Maximized the IT budget by 40% in seven months by conducting thorough analyses of technology service trends, creating insightful reports and data visualizations; fulfilled fiscal year's SOX compliance.

Education

Bachelor of Science, Computer Science -

Governors State University
University Park, IL
05.2019

Skills

    • Microsoft Power BI
    • Strategic Planning
    • Client Service
    • Effective Communication
    • Project Management
      • Workforce Planning
      • Budgeting and forecasting
      • Stakeholder Management
      • Risk Management
      • Motivational Leadership

Certification

  • Project Management Professional (PMP) | Project Management Institute – expected May 2024
  • Certified Six Sigma Green Belt (CSSGB) | International Six Sigma Institute - March 2024
  • ITIL 4 Foundation | PeopleCert – expected March 2024
  • Certified SAFe 6 Agilist (SA) | Scaled Agile Inc. – January 2024
  • Professional Scrum Facilitation Skills (PSFS) | Scrum.org – May 2023
  • Professional Scrum Master (PSM) I | Scrum.org – May 2022
  • Professional Scrum Product Owner (PSPO) I | Scrum.org – May 2022

Timeline

Technical Trainer

Compudopt
09.2023 - Current

Agile Coach

Epsilon
05.2022 - 06.2023

Data Engineer

Epsilon
06.2019 - 06.2023

IT Analyst

Federal Signal Corporation
08.2018 - 06.2019

Bachelor of Science, Computer Science -

Governors State University

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Hillary Chadare