Summary
Overview
Work History
Skills
Timeline
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Hillary Eckles

Tucson,AZ

Summary

High volume bartender with diverse experience in a club setting, as well as a beach bar, sports bar, and fine dining. Committed to upholding the highest standards of customer service while building a loyal customer base. Committed to the well being of the team with willingness to go the extra mile.

Overview

9
9
years of professional experience

Work History

Bartender

Highwire Tucson
04.2017 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, balanced cash drawers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to build rapport.

Cocktail Waitress

Bourbon & Bones
10.2017 - 06.2018
  • Timed and managed fine dining experiences of each guest.
  • Greeted new customers, discussed specials, and took drink and food orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Sales & Event Planner, Shift Lead, Bar Lead

Sullivan's Steakhouse
10.2014 - 03.2017
  • Coordinated schedules and timelines for events.
  • Coordinated with participating vendors during event planning.
  • Managed event logistics and operations.
  • Managed offsite catering and promotional events.
  • Created content and posted on local social media pages.
  • Marketed to local businesses.
  • Scheduled front of house employees.
  • Managed the floor & maintained customer retention.
  • Trained incoming employees and kept up with employee development.
  • Screened applicants & interviewed them.
  • Took inventory & ordered liquor.

Skills

  • Custom Drink Preparation
  • Attending to Multiple Customers in High Volume Setting
  • Reconciling Cash Drawers
  • Responsible Alcohol Service
  • Anticipating Guest Needs
  • New Hire Training
  • Hospitality and Accommodation
  • Clear and Effective Communication

Timeline

Cocktail Waitress

Bourbon & Bones
10.2017 - 06.2018

Bartender

Highwire Tucson
04.2017 - Current

Sales & Event Planner, Shift Lead, Bar Lead

Sullivan's Steakhouse
10.2014 - 03.2017

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Hillary Eckles