HILLARY ERMISH
RENTON,WA
Summary
Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities. Very knowledgeable of dental insurance and procedures
Overview
17
17
years of professional experience
Work History
Contractor/Sales
Got Sit Dog Training
Renton, WA
01.2016 - Current
- Responsibilities include marketing to veterinarian offices and building long lasting relationships with staff and DVMs
- Going into client’s homes selling premium training packages while also training canines and keeping lines of communication open always with clients.
- Create and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Evaluate staff performance and provided coaching to address inefficiencies
Insurance Coordinator
Olympic view Dental
Normandy Park, WA
02.2020 - 08.2021
- Prepared insurance claims for submission to clearinghouses or insurance companies
- Filed and tracked insurance claims and communicated claims status to patients
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims
- Verified insurance and communicated coverage to staff and patients
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement
- Collected premiums and issued accurate receipts
Office Manager/Insurance Financial Coordinator
Kids On 1st Dentistry
Federal Way, WA
03.2018 - 02.2020
- Responsibilities include but not limited to, managing a high- tech paperless pediatric practice, insurance verification, claims submission, follow up with insurance companies, Accounts Payable & Receivable, recall, financial arrangements and treatment plan presentation
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Office Manager
Pacific Coast Dentist
Bellevue, WA
12.2014 - 01.2016
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Business Administrator
Puget Sound Family Dental
Burien, WA
04.2011 - 09.2014
- Collections & Financial Arrangements/Billing & Insurance/Accounts Payable & Receivable/
- Continuing Care /Greeted Patients/Introduced new marketing strategies.
- Filed and tracked insurance claims and communicated claims status to patients
Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports
Office Manager
Dental Software -DSN, Jan B Norvold DDS
Seattle, WA
01.2009 - 04.2011
- Collections & Financial Arrangements/Billing & Insurance/Accounts Payable & Receivable
- Recall & Scheduling /Present Treatment Plans
- Software conversion
- Typing & Computers –Genesis Software & Dentrix
Education
Certificate of completion Principals of Real Estate 60 clock hours -
Bellevue Community College
2004
Certificate of completion English, Psychology, and Anatomy -
Merced Community College
Merced Ca 1994
Skills
- Documentation and control
- Policy and Procedure Modification
- Expense Reporting
- Team Leadership
- Office administration
Timeline
Insurance Coordinator
Olympic view Dental
02.2020 - 08.2021
Office Manager/Insurance Financial Coordinator
Kids On 1st Dentistry
03.2018 - 02.2020
Contractor/Sales
Got Sit Dog Training
01.2016 - Current
Office Manager
Pacific Coast Dentist
12.2014 - 01.2016
Business Administrator
Puget Sound Family Dental
04.2011 - 09.2014
Office Manager
Dental Software -DSN, Jan B Norvold DDS
01.2009 - 04.2011
Certificate of completion Principals of Real Estate 60 clock hours -
Bellevue Community College
Certificate of completion English, Psychology, and Anatomy -
Merced Community College
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