Hillary Jost

• Processed enrollment applications efficiently, ensuring accurate data entry and compliance with regulatory standards.
• Kept in touch with brokers and assisted in all general inquiries.
• Assisted clients in understanding insurance products, facilitating informed decision-making regarding coverage options.
• Coordinated communication between departments to streamline enrollment procedures and enhance client experience.
• Conducted follow-up outreach to applicants, improving response rates and fostering positive client relationships.
• Developed training materials for new hires, enhancing onboarding processes and ensuring consistent service.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.

• Developed and maintained strong customer relationships to enhance client loyalty and retention.
• Trained and mentored junior sales associates to improve team performance and product knowledge.
• Maintained monthly sales goals.
• Assisted in payroll operations.
• Implemented promotional strategies that boosted sales for skincare and massage services.
• Conducted regular inventory audits to ensure product availability and minimize loss.
• Led weekly team meetings to align on goals, share best practices, and address challenges.
• Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.

• Supported lead teacher in daily classroom management and student engagement activities.
• Assisted in creating individualized learning plans for diverse student needs.
• Facilitated communication between teachers, parents, and support staff to enhance student outcomes.
• Implemented behavioral strategies to promote positive interactions among students.
• Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
• Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
• In charge of helping behavioral students through challenging moments with de-escalation techniques to ensure student and teacher safety.
• Helped in students daily hygiene practices.

• Managed front desk and cashier booth operations, ensuring efficient customer service and prompt response to inquiries.
• Coordinated appointment scheduling for service and sales departments, optimizing workflow efficiency.
• Maintained accurate records of customer interactions using dealership management software.
• Assisted in training new staff on administrative procedures and customer service protocols.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Processed all car buying transactions.

This was my father’s company that I helped start.

• - Performed opening and closing procedures at both locations.
  
• - Trained new staff.
  
• - Assisted in hand making chocolates and baked goods.
  
• - Created new menus.
  
• - Organized and assisted in all craft fairs.
  
• - Maintained store and kitchen cleanliness at all times.
  
• - Assisted in customer transactions.
  
• - Delivered goods to restaurants.