Hillary McDonald
Louisville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Account Service Representative
Liberty Federal Credit Union
09.2024 - 11.2024
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Developed comprehensive account strategies to meet specific client objectives and drive overall business performance.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
Assistant Branch Manager/Loan Officer
Republic Finance LLC
01.2023 - 09.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Reviewed credit applications for risk factors and credit worthiness.
- Examined customer loan applications for loan approvals and denials.
Retail Store Associate
Meijer Inc.
07.2022 - 01.2023
- In charge of inventory sorting and any display decoration for the bakery department based on holidays and sales
- Assisted customers by taking their orders over the phone, via the online customer portal, and in-person which involved designing and crafting the desired item based on the customer's needs
- Coordinated daily donation efforts of perishable items that were deemed 'donation-ready' for Dare to Care and other food banks in the Louisville area
Legal Assistant/Receptionist
Carmona Law LLC
07.2021 - 04.2022
- In charge of the screening of all new and potential clients in order to determine the probability of legal representation by conducting daily interviews and case analysis in criminal, immigration, civil and personal injury cases usually by performing a detailed phone or in person case assessment
- Assisted attorneys with consults, mediations, depositions and hearings by translating or gathering evidence and the necessary requirements for a case to provide sufficient legal standing and validity by ensuring the proper preparation of a case file based on its specific requirements
- Managed multiple attorney's schedules by ensuring all deadlines and tasks were included and verified
- Translated and notarized legal documents from english to Spanish when necessary and requested by attorneys
Claims Processor for Molina Healthcare
First Source Inc.
01.2021 - 02.2021
- Responsible for the processing of medicaid claims for Molina Health Care
- Analyzed and audited Hospital (UB-04) and HCFA-1500 Forms for accuracy in member enrollment and plan eligibility
- Verified prior authorizations and medical provider in-network enrollment in Medicaid/Medicare programs in order to provide their appropriate compensation per contract terms and policies
Claims Processor
Humana Inc.
04.2020 - 09.2020
- In charge of the processing, adjustment, and payments of medical claims utilizing CAS (Claims Administrative System), which included physician's referrals, HCFA-1500, and Hospital UB-04 forms
- Analyzed ICD-9 and ICD-10 medical coding to insure the proper medical terminology was being entered into the financial processing system accurately to ultimately perform claim adjudication and resolution
- Calculated at least 100 medicaid claims daily in order to obtain amounts while submitting the necessary paperwork for payment or review
- Met the required metrics set by the company while following policy and federal/state regulations
Subrogation Analyst
The Rawlings Company
04.2019 - 01.2020
- Managed subrogation files and continuously updated and organized records, evidence, medical data, and financial information pertaining cases related to personal injury, wrongful death and medical malpractice areas of law
- Utilized research and evidence-based practices to support and build a subrogation case in order to protect the health plan's best interest in a third-party liability case in order to drive a successful negotiation of a subrogation case file to the best possible outcome in order to achieve and obtain the desired recovery
- Assisted Subrogation attorneys with the negotiation of health insurance liens with insurance carriers and plaintiff attorneys for Medicare Advantage Health plans
Clerk/Paralegal
The Jefferson Circuit Court Master Commissioner's Office
04.2018 - 04.2019
- Initiated the recording, notarizing of deeds, purchaser's and plaintiff's Bond forms, and sale cash receipts during Commissioner Property Auction Sales
- Responsible for the preparation and editing of Real Estate Lien Enforcement, Master Commissioner Reports, Remand Reports, Collection Cases, Deeds, Escheat Notices, Appraiser Affidavits, Certificates of Service and more
- Performed legal research when necessary in order to assist Deputy's Master Commissioner's
Education
Bachelor of Science - Criminal Justice
The University of Louisville
Skills
- Microsoft Suite
- Time management
- Conflict Resolution
- Negotiating
- Multi-tasking
- Data collection and analysis
- Dependability
- Critical thinking
- Financial literacy
- Strong interpersonal skills
- Problem-solving skills
- Computer skills
Accomplishments
- Recipient of the Kathleen Maddox Fritsch Paralegal Scholarship, 2019
Hobbies and Interests
- IT Marketing
- Economics
- Medical coding
- Business law
- Legal research
- Contract law
Languages
Spanish
Native or Bilingual
Timeline
Account Service Representative
Liberty Federal Credit Union
09.2024 - 11.2024
Assistant Branch Manager/Loan Officer
Republic Finance LLC
01.2023 - 09.2024
Retail Store Associate
Meijer Inc.
07.2022 - 01.2023
Legal Assistant/Receptionist
Carmona Law LLC
07.2021 - 04.2022
Claims Processor for Molina Healthcare
First Source Inc.
01.2021 - 02.2021
Claims Processor
Humana Inc.
04.2020 - 09.2020
Subrogation Analyst
The Rawlings Company
04.2019 - 01.2020
Clerk/Paralegal
The Jefferson Circuit Court Master Commissioner's Office
04.2018 - 04.2019
Bachelor of Science - Criminal Justice
The University of Louisville
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