HILLARY N. SENIOR
Orange,USA
Summary
A self-driven, motivated professional with experience, knowledge, skills, and training to work with teams to accomplish high job performance in diverse workplace environments to obtain organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Manager
The Arc of Essex
01.2025 - Current
- Responsibilities include but not limited to:
- Ensure services are delivered in accordance with agency policy, procedures, regulatory guidance and quality standards.
- Work closely with internal and external team members to address residents’ behavioral and/or medical needs/concerns.
- Ensure timely and appropriate reporting/documentation of incidents as per agency policy and regulatory requirements.
- Ensure staff scheduling is in accordance with resident health, medical and safety need.
- Train staff as per agency policy and regulatory requirements.
Shift Supervisor
The Arc of Essex
01.2022 - 01.2025
- Responsibilities include but not limited to:
- Conducting training as the need arises.
- Maintaining a safe environment for consumers and staff.
- Overseeing all aspects of medication supply.
- Completing documentation assigned by the agency and other shareholders and communicating accordingly.
- Working closely with program managers, behaviorists, agency nurses, medical care providers, and other interested parties to address medical and behavioral needs of consumers.
- Managing case load for 4+ residents.
Direct Support Professionals
The Arc of Essex
01.2016 - 01.2022
Supervisor/Office Administrator
Belair Transport Inc.
01.2014 - 01.2018
- Actively involved in recruiting, hiring, and conducting interviews.
- Key participant in updating employees’ files and scheduling biometric appointments.
- Carry out daily communication with stakeholders, including but not limited to the CEOs, educational commissions, school districts and parents/guardians.
- Efficiently execute tasks assigned by CEOs and supervisors.
Classroom Teacher/Instructor/Facilitator and Counsellor (International)
Ministry of Education
01.1999 - 01.2014
- Span the education system (3years- adult).
- Specialist teacher of English Language/Literacy/Reading.
- Prepared learners for national and international examinations.
- Effectively provided training for trainees in Early Childhood Program.
- Founded clubs to aid the development of skills in children and adult learners.
Education
Master of Science - Industrial/Organizational Psychology and Human Resource
University of Phoenix
Arizona09-2024
Bachelor of Arts - Guidance and Counselling
International University of the Caribbean
Jamaica, West Indies01.2022
Skills
- Educator of Literacy and English Language
- Worked collaboratively with teams to achieve common goals/objectives
- Critical thinking
- Cultural sensitivity
- Created and fostered an awareness of culture competence in the workplace
- Training and development
- Performance monitoring
- Compliance enforcement
- Resource management
- Organizational performance
- Scheduling and planning
- Team leadership and direction
Accomplishments
- Nominated into the National Society of Leadership and Success.
- Earned (twice) place on the College of Social and Behavioral Sciences Dean’s List for maintaining GPA over 3.7.
Affiliations
Affiliations
* National Society of Leadership Success
* Jamaica Organization of New Jersey
Certification
ESL Teacher-World TESOL Academy
Notary Public
Timeline
Program Manager
The Arc of Essex
01.2025 - Current
Shift Supervisor
The Arc of Essex
01.2022 - 01.2025
Direct Support Professionals
The Arc of Essex
01.2016 - 01.2022
Supervisor/Office Administrator
Belair Transport Inc.
01.2014 - 01.2018
Classroom Teacher/Instructor/Facilitator and Counsellor (International)
Ministry of Education
01.1999 - 01.2014
Bachelor of Arts - Guidance and Counselling
International University of the Caribbean
Master of Science - Industrial/Organizational Psychology and Human Resource
University of Phoenix