Hillary Payamps
Davenport
Summary
Dedicated and results-driven professional with experience in customer service, retail, people engagement, and clinical support. Skilled in managing social media, customer service, and efficient patient care. A reliable team player who's adept at working in fast-paced environments, problem-solving, and collaborating with teams. Eager to contribute to a hospital environment by applying strong organizational skills, attention to detail, and commitment to patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optometric Technician
America's Best Contacts and Glasses
Kissimmee, FL
06.2025 - Current
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Demonstrated excellent communication skills when liaising between patients and physicians.
- Cleaned or sterilized ophthalmic or surgical instruments.
Optical Associate
America's Best Contacts and Glasses
Kissimmee, FL
06.2025 - Current
- Educated customers on lens options, frame styles, and vision care products.
- Managed inventory levels, ensuring product availability and organization in the optical department.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Performed accurate eye measurements for proper lens fitting and frame adjustments.
- Conducted thorough quality checks on finished eyewear to ensure accuracy and satisfaction before delivery.
Content Creator
Self-employed
08.2021 - Current
- Developed and managed content across multiple social media platforms (YouTube, Instagram & TikTok), including video production, photography, and writing.
- Crafted compelling and on-trend content to engage and grow an online audience, achieving a consistent increase in followers and interaction.
- Analyzed content performance using analytics tools to refine strategies and enhance audience engagement.
- Collaborated with brands to create promotional content, expanding reach and building brand partnerships.
Retail Sales Associate
Michaels Stores Inc
06.2023 - 04.2024
- Cultivated a welcoming shopping environment by delivering personalized customer service, actively engaging with patrons to understand their needs, and offering tailored solutions.
- Optimized store operations by efficiently managing inventory, restocking high-demand items, and maintaining visually appealing merchandise displays aligned with corporate branding.
- Mastered point-of-sale systems to process transactions with precision, manage returns seamlessly, and resolve customer issues promptly, ensuring high satisfaction rates.
- Demonstrated initiative and adaptability in a fast-paced retail environment,managing multiple priorities while maintaining attention to detail and a positive attitude.
Education
Associate of Arts - Biology
Valencia College
Orlando, FL05-2026
High School Diploma -
Ridge Community High School
Davenport, FL05-2024
Skills
- Patient-Centered Care & Customer Service
- Social Media Strategy & Engagement
- Time Management & Multitasking in Fast-Paced Clinical Settings
- HIPAA Compliance
- Electronic Medical Records (EMR/EHR) Documentation
- Interdisciplinary Team Leadership & Collaboration
- Sales Support & Merchandising
- Problem-Solving & Conflict Resolution
- Infection Control & Instrument Sterilization
- Proficient in Microsoft Office Suite (Word & PowerPoint)
Certification
- Sales Excellence Award — Recognized for consistently exceeding sales targets and delivering exceptional customer service at Michaels Stores, Inc.
- Dean’s List — Earned a spot on the Dean's List with a 3.8 GPA for academic excellence in all semesters at Valencia College.
- Social Media Growth Achievement — Successfully grew a personal brand, achieving an audience engagement of 9 million over the past six months.
- Certified Optometric Technician — Earned certification in performing pre-testing procedures, operating diagnostic equipment, and assisting optometrists to ensure efficient and accurate patient care.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Optometric Technician
America's Best Contacts and Glasses
06.2025 - Current
Optical Associate
America's Best Contacts and Glasses
06.2025 - Current
Retail Sales Associate
Michaels Stores Inc
06.2023 - 04.2024
Content Creator
Self-employed
08.2021 - Current
High School Diploma -
Ridge Community High School
Associate of Arts - Biology
Valencia College