Hillary Payamps
Davenport,FL
Summary
Dedicated and results-driven professional with experience in customer service, retail, people engagement, and clinical support. Skilled in managing social media, customer service, and efficient patient care. A reliable team player who's adept at working in fast-paced environments, problem-solving, and collaborating with teams. Eager to contribute to a hospital environment by applying strong organizational skills, attention to detail, and commitment to patient-centered care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
America's Best Contacts and Glasses
06.2025 - Current
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Demonstrated excellent communication skills when liaising between patients and physicians.
- Cleaned or sterilized ophthalmic or surgical instruments.
Optical Associate
America's Best Contacts and Glasses
06.2025 - Current
- Educated customers on lens options, frame styles, and vision care products.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Performed accurate eye measurements for proper lens fitting and frame adjustments.
Content Creator
Self-employed
08.2021 - Current
- Developed and managed content across multiple social media platforms (YouTube, Instagram & TikTok), including video production, photography, and writing.
- Crafted compelling and on-trend content to engage and grow an online audience, achieving a consistent increase in followers and interaction.
- Analyzed content performance using analytics tools to refine strategies and enhance audience engagement.
- Collaborated with brands to create promotional content, expanding reach and building brand partnerships.
Retail Sales Associate
Michaels Stores Inc
06.2023 - 04.2024
- Cultivated a welcoming shopping environment by delivering personalized customer service, actively engaging with patrons to understand their needs, and offering tailored solutions.
- Optimized store operations by efficiently managing inventory, restocking high-demand items, and maintaining visually appealing merchandise displays aligned with corporate branding.
- Mastered point-of-sale systems to process transactions with precision, manage returns seamlessly, and resolve customer issues promptly, ensuring high satisfaction rates.
- Demonstrated initiative and adaptability in a fast-paced retail environment,managing multiple priorities while maintaining attention to detail and a positive attitude.
Education
Associate of Arts - Biology
Valencia College
Orlando, FLHigh School Diploma -
Ridge Community High School
Davenport, FLSkills
- Patient-Centered Care & Customer Service
- Social Media Strategy & Engagement
- Time Management & Multitasking
- Basic Life Support (BLS) Certified
- HIPAA Compliance
- Electronic Medical Records (EMR/EHR) Documentation
- Sales Support & Merchandising
- Problem-Solving & Conflict Resolution
- Proficient in Microsoft Office Suite (Word & PowerPoint)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Basic Life Support (BLS) Certified — Certified in CPR, AED use, and emergency response for adults, children, and infants.
- Sales Excellence Award — Recognized for consistently exceeding sales targets and delivering exceptional customer service at Michaels Stores, Inc.
- Dean’s List — Earned a spot on the Dean's List with a 3.8 GPA for academic excellence in all semesters at Valencia College.
- Social Media Growth Achievement — Successfully grew a personal brand, achieving an audience engagement of 9 million over the past six months.
- Certified Optometric Technician — Earned certification in performing pre-testing procedures, operating diagnostic equipment, and assisting optometrists to ensure efficient and accurate patient care.
Timeline
Optometric Technician
America's Best Contacts and Glasses
06.2025 - Current
Optical Associate
America's Best Contacts and Glasses
06.2025 - Current
Retail Sales Associate
Michaels Stores Inc
06.2023 - 04.2024
Content Creator
Self-employed
08.2021 - Current
High School Diploma -
Ridge Community High School
Associate of Arts - Biology
Valencia College