Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillary Schekel

Layton,UT

Summary

Dynamic customer service professional with a proven track record at Sundance Catalog, excelling in conflict resolution and fostering client loyalty. Skilled in active listening and critical thinking, I enhance customer satisfaction and retention through informed recommendations and empathetic communication. Committed to delivering exceptional service and driving sales growth.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Sundance Catalog
10.2023 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Agent

Go Health
07.2022 - 09.2023
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of healthcare products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Customer Service Representative/ Billing Represent

UPS
03.2006 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - General Education

Salt Lake Community College
Salt Lake City, UT

High School Diploma -

Highland High School
Salt Lake City, UT
06-1993

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Sundance Catalog
10.2023 - 08.2025

Sales Agent

Go Health
07.2022 - 09.2023

Customer Service Representative/ Billing Represent

UPS
03.2006 - 06.2022

No Degree - General Education

Salt Lake Community College

High School Diploma -

Highland High School

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