Hillary Speer
Cleburne,TX
Summary
Seasoned customer service representative with over 5 years of cumulative experience seeking a position to leverage my skills and experience to provide a first-rate customer experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Blue Cross And Blue Shield Of Michigan
Work From Home
10.2022 - Current
- Provided exceptional customer support through effective communication and problem resolution techniques.
- Assisted customers with product inquiries, ensuring accurate information delivery and satisfaction.
- Utilized call center software to track customer interactions and manage service requests efficiently.
- Mentored junior representatives on best practices for handling complex customer issues effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Stay at Home Mom
My Children
Cleburne, TX
12.2006 - Current
- Assisted in managing household finances.
- Coordinated various schedules effectively.
- Supported efficient multitasking efforts.
- Facilitated organization of household tasks.
- Helped establish adaptable daily routines.
- Aided in resolving interpersonal conflicts.
Small Business Owner / Operator
Smellie Sisters
Cleburne, TX
01.2019 - 08.2024
- Operated small business producing car air fresheners.
- Assisted wholesalers in sourcing essential materials for production.
- Conducted sales and marketing efforts through social media and word-of-mouth channels.
Cashier
Lowe’s Home Improvement
Cleburne, TX
02.2022 - 10.2022
- Greeted customers entering the store with enthusiasm.
- Assisted customers with inquiries regarding returns and exchanges.
- Addressed customer complaints to promote satisfaction.
- Handled cash transactions and provided accurate change.
- Processed customer purchases efficiently using POS system.
- Restocked shelves with merchandise promptly.
Data Analyst
ROI Call Center Solutions
08.2021 - 02.2022
- Processed Covid debt relief applications
- Reviewed applications to verify that the file was complete
- Verified Identification of applicant
- Contacted applicants to request missing documentation
- Confirmed that dollar amount being requested was accurate
Cashier
HEB Grocery Store
Cleburne, TX
02.2006 - 11.2006
- Enthusiastically greeted customers entering the store
- Assisted customers with inquiries, returns and exchanges
- Resolved customer complaints and ensured customer satisfaction
- Handled cash and provided correct change
- Scanned and processed customer purchases using Point of Sale (POS) System
- Stocked shelves with merchandise
- Balanced cash drawer at end of each shift
- Assisted with opening and closing store
Cashier
Walmart
Cleburne, TX
07.2004 - 09.2005
- Enthusiastically greeted customers entering the store
- Assisted customers with inquiries, returns and exchanges
- Resolved customer complaints and ensured customer satisfaction
- Handled cash and provided correct change
- Scanned and processed customer purchases using Point of Sale (POS) System
- Stocked shelves with merchandise
- Balanced cash drawer at end of each shift
- Assisted with opening and closing store
Customer Service Representative
Radioshack Call Center
Cleburne, TX
04.2001 - 01.2004
- Provided technical support
- Scheduled customer appointments
- Conflict Resolution
- Maintained Customer Accounts
- Confirmed payments and refunds
- Operated cash drawer
Education
Associate in Applied Science - undefined
Hill College
Cleburne, Texas01-2016
Skills
- Cultivated strong verbal and written communication skills to enhance team collaboration
- Navigated conflict resolution strategies to foster a harmonious workplace
- Promoted a people-oriented culture through team engagement
- Implemented organizational systems to streamline operations
- Applied medical terminology accurately in professional settings
- Oversaw inbound and outbound call operations to ensure quality service
- Delivered top-tier customer service and support to enhance client satisfaction
- Executed advanced functionalities of Microsoft Word and Excel for efficient reporting
- Orchestrated social media presence on Facebook and Instagram while utilizing Zoom for virtual interactions
Timeline
Customer Service Representative
Blue Cross And Blue Shield Of Michigan
10.2022 - Current
Cashier
Lowe’s Home Improvement
02.2022 - 10.2022
Data Analyst
ROI Call Center Solutions
08.2021 - 02.2022
Small Business Owner / Operator
Smellie Sisters
01.2019 - 08.2024
Stay at Home Mom
My Children
12.2006 - Current
Cashier
HEB Grocery Store
02.2006 - 11.2006
Cashier
Walmart
07.2004 - 09.2005
Customer Service Representative
Radioshack Call Center
04.2001 - 01.2004
Associate in Applied Science - undefined
Hill College