Hillary Walz
Norwich,VT
Summary
Administrative and clinical support professional with a strong background in high-volume surgery, oncology, and patient scheduling. Known for coordinating calendars, resolving schedule conflicts, updating EHR/EMR records accurately, and communicating with patients, providers, and clinical teams while maintaining HIPAA confidentiality.
Overview
20
20
years of professional experience
Work History
Master OR Scheduler
Dartmouth Health – Perioperative Services
Lebanon, NH
05.2020 - Current
- Coordinated patient communication regarding surgical procedures and managed surgery scheduling and rescheduling to ensure timely care.
- Resolved scheduling conflicts among procedures, resources, and provider coverage to optimize operating room utilization.
- Coordinated operating room block schedules with surgeons, anesthesia, and nursing teams to streamline surgical workflows.
- Scheduled surgical cases within perioperative services calendars and provider availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Informed clinical and procedural areas of schedule changes.
- Coordinated with other departments regarding resources needed for specific procedures.
- Coordinated pre-op testing and secured medical clearance from primary care physicians.
- Worked directly with a physician to interpret requests accurately.
- Facilitated effective communication by addressing patient inquiries through numerous calls each day.
- Communicated with medical supply representatives and vendors.
- Upheld HIPAA standards in all patient communications and documentation processes.
- Verified patient information for Dartmouth Health perioperative scheduling accuracy.
- Supported administrative tasks for surgical operations in high-volume clinic with multiple surgeons.
Sr. Procedural Clinical Secretary
Norris Cotton Cancer Center
Lebanon, NH
06.2014 - 05.2020
- Maintain detailed administrative and procedural processes to improve efficiency and accuracy. Update patient information on a daily basis in an extensive excel spreadsheet. Coordinated high volume clinic referrals, ensuring timely processing and improved patient access to services. Support coordination of care for Interdisciplinary clinics. Request, organize and handle outside records ensuring all information is scanned into the correct medical chart. Contribute to the overall functioning of the department.
- Streamlined coordination of patient referrals, authorizations, and follow-up care for oncology patients to facilitate timely access to services.
- Scheduled oncology appointments and coordinated patient visits across cancer center clinics.
- Directed incoming calls from patients and families to appropriate staff, enhancing communication and support.
- Entered patient information into electronic health record systems.
- Executed general clerical duties including photocopying and faxing.
Sr. Clinical Secretary
Norris Cotton Cancer Center
Lebanon, NH
07.2008 - 06.2014
- Scheduled referrals, follow-ups, and diagnostic testing for cancer care visits.
- Coordinated scheduling needs among nurses, physicians, and patients to ensure timely cancer care visits.
- Managed incoming calls and efficiently routed messages to enhance communication between patients and providers.
- Entered and updated patient information in electronic medical records systems to maintain accurate and accessible health records.
- Verified insurance details and updated demographic information for treatment visits.
- Welcomed visitors at the front desk to create a positive first impression., determined the nature of business, and directed them to the proper destination.
Unit Secretary – Intermediate Cardiac Care Unit
Dartmouth Hitchcock Medical Center
Lebanon, NH
06.2006 - 07.2008
- Managed patient calls and routed messages at Dartmouth Hitchcock Medical Center.
- Transcribed physician orders into patient charts to ensure accurate and timely documentation. Answered phones and triaged calls to appropriate staff to facilitate efficient communication. Restocked medical carts with supplies, maintaining readiness for patient care needs.
- Updated electronic medical records with admissions, transfers, and discharges.
- Prepared charts and forms for clinical staff on hospital units.
Education
Bachelors of Science - Healthcare Management
Colorado Technical University On-line
Colorado Springs, CO, U.S.01-2013
High School Diploma -
Hanover High School
Hanover, New Hampshire, U.S.01-2004
Business Administration
Hartford Area Career & Technical Center
Hartford, Vermont, U.S.01-2004
Skills
- Scheduling coordination
- Patient coordination
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Critical thinking
- Teamwork and collaboration
- Conflict resolution
- Telephone communication
- Strong work ethic
Personal Information
Title: Master OR Scheduler
Accomplishments
- Vice President of DECA (Distributive Educational Careers of America) 2003-2004
- DECA Historian 2003 – 2004
- Vice President of FBLA (Future Business Leaders of America) 2004
- Yellowbelt in Continued Process Improvement
- Social & Emotional Intelligence
- Personal Effectiveness
- Fostering a Culture of Belonging
Timeline
Master OR Scheduler
Dartmouth Health – Perioperative Services
05.2020 - Current
Sr. Procedural Clinical Secretary
Norris Cotton Cancer Center
06.2014 - 05.2020
Sr. Clinical Secretary
Norris Cotton Cancer Center
07.2008 - 06.2014
Unit Secretary – Intermediate Cardiac Care Unit
Dartmouth Hitchcock Medical Center
06.2006 - 07.2008
Bachelors of Science - Healthcare Management
Colorado Technical University On-line
High School Diploma -
Hanover High School
Business Administration
Hartford Area Career & Technical Center