Hilliary Wright
Danville,IL
Summary
Focused Legal Secretary with solid administrative support background. Pays attention and very detail-oriented when managing court filing procedures and deadlines. Has knowledge of legal matters and terminology paired with excellent computer competency and research skills. Thorough and detailed individual consistently achieves exceptional and measurable results.
Overview
8
8
years of professional experience
Work History
Felony Division Admin. Asst. Supervisor
Vermilion County State's Attorney's Office
06.2022 - Current
- Provided clerical support to Attorney's by copying, faxing, and filing documents.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Obtained signatures from attorneys for legal documents.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Judicial Court Clerk I
Vermilion County Circuit Clerk
02.2021 - 06.2022
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained docket calendar and database for Traffic Court, Misdemeanor Court, Felony Court, and Small Claims Court.
- Documented exhibits admitted during hearings.
Server
Buffalo Wild Wings
12.2020 - 05.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers.
WIC Clerk
Vermilion County Health Department
05.2019 - 12.2019
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Assistant Store Manager
Garfield's Restaurant & Pub
02.2019 - 05.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Server/Bartender
Garfield's Restaurant & Pub
10.2017 - 05.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Answered customers' questions, recommended items and recorded order information.
Office Receptionist
Culligan Water Conditioning Service
01.2016 - 04.2018
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Call Center Agent
Genpact
07.2015 - 01.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Paralegal Studies
Eastern Illinois University
Charleston, IL02.2024
Associate of Arts - Political Science
Danville Area Community College
Danville, IL05.2023
Some College (No Degree) - General Studies
Parkland College
Champaign, ILHigh School Diploma -
Oakwood High School
Fithian, IL05.2011
Skills
- Document Preparation
- Administrative Support
- Document Proofreading
- Case Preparation
- Legal Projects
- Team Oriented
- Managing Case Files
Timeline
Felony Division Admin. Asst. Supervisor
Vermilion County State's Attorney's Office
06.2022 - Current
Judicial Court Clerk I
Vermilion County Circuit Clerk
02.2021 - 06.2022
Server
Buffalo Wild Wings
12.2020 - 05.2021
WIC Clerk
Vermilion County Health Department
05.2019 - 12.2019
Assistant Store Manager
Garfield's Restaurant & Pub
02.2019 - 05.2019
Server/Bartender
Garfield's Restaurant & Pub
10.2017 - 05.2019
Office Receptionist
Culligan Water Conditioning Service
01.2016 - 04.2018
Call Center Agent
Genpact
07.2015 - 01.2016
Paralegal Studies
Eastern Illinois University
Associate of Arts - Political Science
Danville Area Community College
Some College (No Degree) - General Studies
Parkland College
High School Diploma -
Oakwood High School