HILMA Bekken
CLIFTON,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Correctional Officer
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
07.2023 - 10.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Tracked inmates through head counts, visitor logs, and scheduled activities
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure
- Provided assistance and guidance to inmates regarding daily activities
Team Member
TRACTOR SUPPLY
03.2023 - 07.2023
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements
- Pursued learning opportunities to advance knowledge and take on leadership position
- Learned all required tasks quickly to maximize performance.
Security Forces Leader
US AIR FORCE
08.2013 - 02.2022
- Led, managed and performed force protection duties to protect personnel and resources
- Maintained confidentiality of special reports and collected data
- Ensured proper use of force by providing regular training on legal guidelines and ethical considerations for security personnel.
- Collaborated with internal stakeholders to develop tailored security solutions that met unique organizational requirements.
Education
ASSOCIATES - Criminal Justice
University of Maryland Global Campus
05.2021
Skills
- Observation
- Teamwork Abilities
- Attention to Detail
- Decision Making
- Willingness to Learn
- Documentation and Recordkeeping
- Conflict resolution skills
- Customer Service
- Time Management
- Problem-solving skills
Timeline
Correctional Officer
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
07.2023 - 10.2024
Team Member
TRACTOR SUPPLY
03.2023 - 07.2023
Security Forces Leader
US AIR FORCE
08.2013 - 02.2022
ASSOCIATES - Criminal Justice
University of Maryland Global Campus
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