Hilmee Morant
Jersey City,NJ
Summary
Experienced, results-driven customer service representative with a proven track record of leading companies to further success with effective marketing and superb customer service skills. Possesses excellent communication skills, allowing the cultivation of positive and mutually beneficial business relationships. Passionate about providing top-rated assistance to clients while constantly striving to honor a company’s mission. Determined to be an asset to all customer service teams by providing a positive experience and a good impression. OSHA certified professional in charge of protecting the health and safety of employees and visitors. Interested in discovering new communication tactics and maintaining expert knowledge about company products as well as services to help customers and acquire client retention. Customer-oriented leader dedicated to the improvement of customer loyalty while displaying superior knowledge about various products. Demonstrated strong problem-solving and analytical thinking skills and provided the customers with valuable advice as well as solutions to all escalated issues. Eager to master new challenges and contribute to the overall success and growth of the company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Night Auditor
Residence Inn
Secaucus, New Jersey
11.2024 - Current
- Balanced daily financial transactions and prepared nightly reports for management review.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Senior Patient Services Rep (remote)
Opus Health With Iqvia
Bridgewater, NJ
11.2021 - Current
- Take escalated calls when patients or pharmacies ask to speak with higher ups
- Primary new hire trainer for over a year now
- Main point of contact for team A reps who are in need of a prior authorization for rejected claims.
- Documented conversations with customers to track requests, problems and solutions.
- The lines that I handled were both inbound and outbound lines.
- Process copay cards and rebate claims to aid patients in getting access to their necessary medications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solution
Examiner
Fidelity National Title
Brooklyn, NY
09.2016 - 08.2021
- Researching property titles and maintaining records to determine the ownership and identify possible restrictions placed on the property. Collaborating with various organizations, including banks, government agencies, law offices, real estate companies, and individual homebuyers. Finalizing property titles, transferring deeds, and forming contracts for developing lands. Responsible for investigation of documented information about the property to determine the current owner, while researching restrictions such as zoning and environmental issues. Verifying ownership, legal description, and zoning ordinances of properties, while reviewing the data and submitting the reports.
- Searching, analysing, and evaluating records on titles to land, homes, and buildings
- Preparing leases, grants, and deeds, with knowledge of property law and legal terminology
- Reviewing data and submitting reports, including copies of relevant documents
- Gathering information and producing a report while effectively summarizing the findings
- Demonstrating strong problem-solving skills during the troubleshooting of common issues connected with a product or service
Night Auditor
Hotel Indigo (Boutique Hotel)
Basking Ridge, NJ
11.2014 - 09.2016
- Managed payments of the invoices by verifying transaction information, scheduling, and preparing disbursements. Monitored all payments and preparing monthly billing. Regularly communicated with clients and customers to achieve outstanding results and customer satisfaction. Aided with the guests’ check-ins and checkouts, while reviewing payments and various details to ensure validity. Acted as the first point of contact and displayed strong interpersonal skills in communication with the customers to meet all the requirements. Reconciled all accounts, process invoices, and prepared paychecks. Managed guest services, including faxing, scanning, taxi service, bookings, meeting rooms as well as equipment, and outside reservations. Ensured customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference. Handled and updated all official documentation of the role.
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Prepared invoices and updated records, while being accurate and reliable in handling accounts and documents. Offered new services based on the needs of a customer
- Discussed promotions, products, and requirements to accomplish better and more satisfactory service for each customer
- Showed a clear understanding of multiple departments and their procedures
Customer Service Representative (Re-higher)
La Quinta Inn & Suits
Secaucus, NJ
07.2012 - 11.2014
- Collaborative professional with superior interpersonal skills in charge of performing various duties individually and as a part of a team while demonstrating patience, discipline, and humility. Responsible for engaging with customers on behalf of the company as a guest service call center agent. Dutifully answered the phone calls and emails and provided customers with necessary information. Participated in meetings with the customer service team, engaged in the discovery of new communication tactics, and maintained expert knowledge about company products and services.
- Provided introductory information to new customers and booking tours for tourist
- Effectively presented products and services while ensuring customer satisfaction and retention
- Regularly communicated with clients to achieve outstanding results and implement growth
- Informed customers and clients about additional products as well as services
- Determined the quickest, most effective ways to answer a client’s or customer’s questions
Night Auditor
La Quinta Inn & Suits
Secaucus, NJ
11.2007 - 07.2011
- Interacted with customers to discuss their inquiries about products and services while masterfully handling complaints and resolving conflicts. Drive a Shuttle bus to transport people between locations, and helped passengers with luggage, collecting fares in communication with the dispatcher. Managed and tracked incoming payments and account statuses. Proven ability to multitask, prioritize, and thrive in a fast-paced environment. Demonstrated superior knowledge about goods and services offered by the company. Handled cash and credit cards, balanced registers, printed reports, and updated invoices. Responsible for performing basic front desk duties, checking and correcting the hotel's guest ledger.
- Redirected calls as needed and worked with the supervisor to address any escalated issues or concerns
- Continually sought to promote the mission and brand by providing excellent customer service
- Proven excellent communication skills and superior phone etiquette
- Displayed patience and analytical thinking skills while engaging in troubleshooting
- Resolved all escalated issues, queries, and concerns, responding to incoming calls, take orders, answer questions and inquiries, troubleshoot problems, and providing information to handle complaints
Office Clerk (Internet & Corporate Gifts)
Southword Cross, Inc.
Morristown, NJ
10.2004 - 09.2007
- Responsible for performing the general recordkeeping and communication activities required to keep a functional office.
- Completed many customer services and administrative organization tasks to promote efficient operations in the office. Processed ingoing and outgoing mail, including sending invoices, redirecting messages to the correct person, and recording department shipping as well as postage needs. Organized the storage and distribution of goods. Ensured the timely delivery of goods to the right location. Participated in transportation, stock control, warehousing, and monitoring the flow of goods. Displayed effective organization and time management skills, including prioritization, multitasking, and planning.
- Processed shipments involving Fed-Ex, UPS, US Postal Service, and Couriers
- Managed logistics and successfully tracked orders
- Demonstrated good computer skills, handling basic troubleshooting and using word processing, spreadsheet, and presentation
- Regularly processed credit card transactions
- Proven problem-solving, critical thinking, and decision-making abilities
Education
County College of Morris
Randolph, NJThe University of Phoenix
Tempe, AZSkills
- Competence with Microsoft Office
- Night audit procedures
- Analytical thinking
- Organizational skills
- Collaborative
- Quick learner
- Customer service
- Problem-solving
- Talent development
- Time management
- Negotiation skills
- OSHA certified
- Detail-oriented
- Interpersonal skills
- Communication skills
- Leadership skills
Certification
- Armed SORA
- New Jersey Concealed Carry Permit
- NRA Pistol Straining/BASICS OF PISTOL SHOOTING
- RETIRIED POLICE OFFICER AND CIVILIAN USE OF FORCE PRESENTATION
- OSHA Certification
- HIPAA compliance
- Night Vision OS, Opera OS, M3
Timeline
Night Auditor
Residence Inn
11.2024 - Current
Senior Patient Services Rep (remote)
Opus Health With Iqvia
11.2021 - Current
Examiner
Fidelity National Title
09.2016 - 08.2021
Night Auditor
Hotel Indigo (Boutique Hotel)
11.2014 - 09.2016
Customer Service Representative (Re-higher)
La Quinta Inn & Suits
07.2012 - 11.2014
Night Auditor
La Quinta Inn & Suits
11.2007 - 07.2011
Office Clerk (Internet & Corporate Gifts)
Southword Cross, Inc.
10.2004 - 09.2007
County College of Morris
The University of Phoenix