Hilson Subillie
Phoenix,Arizona
Summary
Results-driven Customer Support Specialist with extensive experience in sales and customer relations. Proven track record of exceeding targets through effective customer service and relationship-based selling. Self-disciplined and tenacious, consistently delivering high-quality support in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sales Development Representative
Fuels Sales LLC
10.2024 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Licensed Health Insurance Agent
Get Me Healthcare
10.2023 - 06.2024
- Uphold strict confidentiality standards when handling sensitive client information
- Develop personalized strategies for meeting individual client goals within budget constraints
- Provide exceptional customer service by promptly addressing client inquiries and concerns
Sales Associate / Accounts Receiving
Aramark Uniform Services
09.2020 - 03.2023
- Increase revenue from existing accounts with expertise in relationship-based selling
- Acquire new customers by identifying solicitation opportunities and expertly building connections with prospects
- Maximize customer retention through consistent delivery of top-notch, personalized service
Assistant Service Manager
Texas Roadhouse
09.2014 - 12.2017
- Seek to improve business operations continuously through team training, customer engagement and marketing strategy
- Oversee day-to-day operations within budget by optimizing labor, product, and service strategies
- Develop weekly work schedule to meet business demands
Server/Bartender
Texas Roadhouse
09.2011 - 09.2014
- Train new servers in company policies, guest service standards and best practices
- Deliver food and beverages promptly to customers
- Demonstrate hospitality and customer service while greeting tables
Education
Secondary Education -
American Indian College
Secondary Education -
Catalina High Magnet School
01.2005
Skills
- Customer Service
- Customer Retention
- Customer Relations
- Client Consultation
- Sales Support
- Sales Operations
- Sales Reporting
- Customer Relationship Management
- Salesforce
- Customer Relationship Management (CRM) Software
- Inside Sales
- Technical Sales
Accomplishments
- Enhanced Client Retention, Increased revenue from existing accounts by leveraging relationship-based selling at Aramark Uniform Services, demonstrating tenacity and customer-focused service.
- Improved Healthcare Plan Selection, Assisted clients in choosing optimal healthcare plans at Get Me Healthcare, simplifying complex terms and ensuring customer satisfaction through excellent communication.
Timeline
Sales Development Representative
Fuels Sales LLC
10.2024 - Current
Licensed Health Insurance Agent
Get Me Healthcare
10.2023 - 06.2024
Sales Associate / Accounts Receiving
Aramark Uniform Services
09.2020 - 03.2023
Assistant Service Manager
Texas Roadhouse
09.2014 - 12.2017
Server/Bartender
Texas Roadhouse
09.2011 - 09.2014
Secondary Education -
American Indian College
Secondary Education -
Catalina High Magnet School
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