Eliezer Rodriguez
Revere,MA
Summary
Experienced Sales professional skilled in leveraging in-depth understanding of customer needs to offer tailored solutions. Proven track record of exceeding sales targets through strategic campaign management and exceptional negotiation skills. Adept at fostering lasting customer relationships and utilizing CRM systems to drive sales and team success.
Overview
17
17
years of professional experience
Work History
Sales Development Representative
ServiceNow
Waltham, MA
12.2021 - 05.2024
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized CRM to manage sensitive client information and update existing and new client profiles.
- Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved and exceeded monthly and annual sales targets.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Monitored competitor activities and kept abreast of changes in the marketplace.
- Prepared weekly reports on sales activity for management review.
Retail Sales Manager
AT&T
Boston, MA
09.2019 - 11.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created weekly and monthly reports on store performance and sales objectives.
- Established relationships with vendors, suppliers, and other partners.
- Demonstrated knowledge of audit and compliance standards.
- Collaborated with the HR department to recruit, hire, and onboard new sales staff.
Field Sales Consultant
Sunrun
MA/NH
10.2020 - 08.2021
- Conducted research to monitor market conditions and industry competitors.
- Maintained accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Assisted in developing marketing materials, such as brochures, flyers, and other promotional items.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
Assistant Sales Manager
AT&T
Boston, MA
04.2015 - 08.2019
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Successfully developed and guided sales team to exceed targets and increase revenue.
- Generated sales report to help upper management make effective decisions and sales plans.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Retail Sales Consultant
AT&T
Boston, MA
04.2010 - 03.2015
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Retail Sales Representative
Verizon Wireless
Everett, MA
05.2007 - 04.2010
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Welcomed customers and provided assistance in locating and purchasing products.
Retail Store Manager
Custom Wireless
Boston, MA
01.2007 - 05.2007
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
Education
Bachelor of Science - Finance
Southern New Hampshire University
Hooksett, NH08.2025
Associate of Applied Science - Computer Drafting And Design
ITT Technical Institute
Woburn, MA09.2007
Skills
- Sales Campaigns
- E-Commerce Marketing
- Customer Service
- Retail experience
- Customer service excellence
- Consultative Sales Techniques
- Strategic Marketing Campaign
- Customer Service and Assistance
- Pipeline Growth
- Strategic Planning
- Cold Calling
- Sales Process Management
- Relationship Development
- Lead Prospecting
- Sales Forecasting
- Account development
- Business Development
- Client Relationship Management
- Sales Development
- Data-driven decision-making
- Social Media Marketing
- Competitor Analysis
- Task Prioritization
- Sales Quota Management
- Account Management
- Territory Management
- Schedule Management
- Teamwork and Collaboration
- CRM proficiency
- Customer Needs Assessment
- Documentation abilities
- Sales Pipeline Management
Timeline
Sales Development Representative
ServiceNow
12.2021 - 05.2024
Field Sales Consultant
Sunrun
10.2020 - 08.2021
Retail Sales Manager
AT&T
09.2019 - 11.2021
Assistant Sales Manager
AT&T
04.2015 - 08.2019
Retail Sales Consultant
AT&T
04.2010 - 03.2015
Retail Sales Representative
Verizon Wireless
05.2007 - 04.2010
Retail Store Manager
Custom Wireless
01.2007 - 05.2007
Bachelor of Science - Finance
Southern New Hampshire University
Associate of Applied Science - Computer Drafting And Design
ITT Technical Institute
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