Hilton Horne II
Kansas City,MO
Summary
Results-driven operations manager with a proven track record in enhancing operational efficiency and team development. Skilled in relationship building and compliance management, ready to drive impactful process improvements.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manger
Enterprise Mobility
02.2025 - 04.2026
- Managed branch operations to ensure efficient service delivery and customer satisfaction.
- Assisted in training new staff on operational procedures and company policies.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented process improvements to enhance workflow efficiency within the team.
Human Resources Benefits Specialist
City of KCMO
10.2022 - 10.2024
- Administered employee benefits programs, ensuring compliance with federal and state regulations.
- Evaluated and processed benefit enrollments, terminations, and changes accurately and efficiently.
- Facilitated communication between employees and insurance providers regarding coverage options.
- Developed training materials for staff on benefits enrollment procedures and policies.
Market Sales Coordinator
Allstate Insurance
06.2021 - 09.2022
- Coordinated successful product launches that garnered positive media coverage and increased brand awareness in target markets.
- Participated in weekly sales meetings to discuss progress toward goals and collaborate on new strategies or tactics.
- Implemented training programs for new hires, fostering an environment of continuous learning and development.
- Conducted thorough market research to identify potential areas for growth and expansion.
Education
Bachelor of Science - Business Administration - Marketing
Park University
Parkville, MO05.2022
Skills
- Operations management
- Business development
- Team development
- Operational efficiency
- Compliance management
- Audit preparation
- Staff education and training
- Relationship building and management
- Sales expertise
- Strong leadership
- Strong interpersonal skills
Accomplishments
- (Enterprise) Increased monthly revenue 35% through implementation of strategic initiatives.
- (Enterprise) Received 8 “Platinum Club Invitations” for Top Performance.
Timeline
Assistant Branch Manger
Enterprise Mobility
02.2025 - 04.2026
Human Resources Benefits Specialist
City of KCMO
10.2022 - 10.2024
Market Sales Coordinator
Allstate Insurance
06.2021 - 09.2022
Bachelor of Science - Business Administration - Marketing
Park University