Hina Arif
Huntington,USA
Summary
Accomplished Senior Payment Operations Analyst with a proven track record at Bill.com, enhancing operational efficiency and optimizing payment processes. Expert in financial analysis and operations management, adept at fostering teamwork and collaboration. Achieved significant improvements in payment accuracy and fraud recovery, leveraging skills in ACH, virtual cards, and data analysis.
Overview
13
13
years of professional experience
Work History
Senior Account Payable Specialist
Wealthspire Advisors
09.2025 - Current
- Process high-volume invoices with strong accuracy and adherence to payment terms.
- Review, match, and code invoices (2-way/3-way matching) to appropriate GL accounts and cost centers.
- Lead vendor management activities, including onboarding, account reconciliation, and timely issue resolution.
- Prepare weekly payment runs (ACH, wire, check) and ensure compliance with internal approval workflows.
- Reconcile AP aging reports, research variances, and support month-end closing activities.
- Maintain documentation for audits and ensure adherence to SOX/internal control requirements.
- Train and mentor junior AP staff, providing guidance on policies, procedures, and system usage.
- Partner with procurement, finance, and operations teams to streamline processes and improve AP efficiency.
- Identify and implement process improvements, including automation and system enhancements (e.g., SAP, Oracle, NetSuite).
- Trained junior staff members on accounts payable best practices, fostering a cohesive and knowledgeable team environment.
- Improved cash flow management for the company by effectively monitoring and managing outstanding payables.
- Resolved complex payment issues through diligent research, clear communication with stakeholders, and timely escalation when needed.
- Handled sensitive employee expense reimbursements in a discreet manner while adhering to established corporate policies regarding allowable expenditures.
- Reduced late payment fees by consistently meeting payment deadlines through efficient prioritization of invoices.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Gathered, evaluated and summarized account data in detailed financial reports.
Senior Payment Operations Analyst
Bill.com
06.2021 - 12.2023
- Researched and analyzed existing business rules and consumer payment behavior to optimize electronic payment remittance and payment accuracy.
- Developed and applied subject matter expertise related to ACH, check, banking, and virtual credit card transactions.
- Analyzed data and delivered updates to leadership on business performance trends and insights.
- Collaborated with customers and partners regarding service payment exceptions and adjustments.
- Completed funds recovery for fraud incidents.
- Performed root cause assessments to resolve payment incidents.
- Proactively recommended opportunities for improvement.
- Conducted research into new technologies and software solutions that could enhance operations productivity.
- Maintained accurate records of all operational activities, including inventory management, staff scheduling, budgeting and billing procedures.
- Provided technical support for development of integrated systems and applications used in daily operations.
- Generated reports with relevant information derived from software-assisted data collection.
- Developed business process models to streamline workflow activities across multiple departments.
- Assisted with preparation of project plans, timelines and budgets for ongoing projects related to operations improvements.
- Analyzed data to identify trends, issues and opportunities for improvement in operational processes.
- Performed financial analysis of operations to identify cost savings opportunities and revenue enhancement initiatives.
- Created detailed reports on operational performance metrics to maintain compliance with corporate standards.
- Assisted in implementing new operational systems by monitoring data feedback.
- Collaborated with team to formulate compelling, data-driven solutions to operational issues.
- Assisted with the implementation of newly developed solutions by providing technical support where needed.
- Specified manipulative and computational methods to be applied to models.
- Developed business accounting systems, file systems, office systems, logistics systems and production schedules.
Assistant Manager of Operations
Bank of America
03.2015 - 08.2019
- Developed and implemented new processes and procedures to improve operating efficiency, timeliness, and accuracy of workflow.
- Resolved complex operational problems through research and collaboration with other business experts.
- Directed recruitment, training, and staff development to maximize productivity and revenue.
- Provided guidance to staff members regarding their job responsibilities.
- Monitored staff morale to ensure a positive work environment was maintained.
- Supervised day-to-day operations of multiple departments simultaneously.
- Managed daily inventory levels, ensuring adequate stock levels were maintained at all times.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Established and monitored KPIs to optimize company performance.
- Developed and implemented operational procedures that improved efficiency by 30%.
- Created weekly reports detailing staff performance metrics, production output and cost savings initiatives.
- Performed quality assurance checks on incoming materials.
Relationship Manager
Citibank
08.2014 - 03.2015
- Optimized client satisfaction and business efficiency by leveraging customer leads and maintaining close business relationships with industry partners.
- Trained associates and cross-trained tellers on business processes.
- Coordinated team meetings with topics including outbound sales activities, phone outreach, community events, and local business meetings.
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.
- Conducted regular meetings with clients to discuss their requirements and offered appropriate solutions.
- Analyzed financial requirements of clients to match with bank’s product offerings.
- Reviewed collection reports determining status of collections and amount of outstanding balances.
- Created detailed reports on customer interactions, feedback, and account activities.
- Collaborated with internal teams to ensure customer satisfaction across multiple channels of communication.
- Prepared financial and regulatory reports required by laws, regulations and boards of directors.
- Approved, rejected and coordinated approval and rejection of lines of credit and commercial, real estate and personal loans.
Personal Banker
Wells Fargo
02.2013 - 12.2013
- Conducted financial counseling to determine client needs, present suitable financial services offerings, and meet revenue goals.
- Visited businesses to inform on small business banking solutions.
- Maintained updated knowledge of banking regulations and compliance standards for financial institutions.
- Managed the preparation, review and distribution of monthly account statements.
- Developed strategies for increasing customer satisfaction levels through improved communication channels.
- Successfully implemented process improvement initiatives to streamline operational procedures.
- Collaborated with other departments to provide comprehensive solutions for customers’ needs.
- Implemented risk management policies and procedures to ensure security of funds.
- Coached team members on sales techniques to increase client base by 20%.
- Handled cash transactions accurately while ensuring compliance with internal protocols.
- Processed wire transfers requests efficiently within specified time frames.
- Performed quality checks on account statements before sending them out to customers.
- Established strong relationships with clients to foster loyalty and referrals.
- Created and managed daily reports of account activity and balances.
- Utilized problem solving skills to resolve customer inquiries in a timely manner.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
New York (City), NY05-2011
Skills
- Financial performance evaluation
- Process optimization expertise
- Financial account reconciliation
- Team development
- Client relations
- Experienced in managing disputes
- Workflow optimization
- Jira workflow optimization
- Confluence documentation skills
- SQL
- ACH
- Virtual Cards
- Zendesk
- International Payments
- Checks
- Tableau
- Amazon Web Services (AWS)
- Salesforce
- Anti-Money Laundering Certification
- Create models
- Analytical Skills
- Teamwork and Collaboration
- Data Analysis
- Workflow Optimization
- Operational Efficiency
- Product Development
- Bank reconciliation
- Internal controls
- Workflow coordination
- Invoice processing
- Foreign currency transactions
- Vendor management
- Cross-trained in AR
- General ledger maintenance
- Month-end closing
- Evaluating open accounts
- Petty cash reconciliation
- Accounts payable management
- Credit card reconciliation
- Data entry
- Accounts payable processes
- Problem resolution
- Statement review
- Transaction reviewing
- Process improvement
- Account reconciliation
- Cash flow management
Websites
Timeline
Senior Account Payable Specialist
Wealthspire Advisors
09.2025 - Current
Senior Payment Operations Analyst
Bill.com
06.2021 - 12.2023
Assistant Manager of Operations
Bank of America
03.2015 - 08.2019
Relationship Manager
Citibank
08.2014 - 03.2015
Personal Banker
Wells Fargo
02.2013 - 12.2013
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice