Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hina Raigaga

McKinney

Summary

Service management professional with extensive experience in overseeing operations and enhancing customer relations. Known for fostering team collaboration and achieving consistent results. Reliable and flexible, adapting to dynamic environments while demonstrating excellent communication and leadership skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Group Services Manager

Pinstack - Entertainment Properties Group
01.2023 - Current
  • Managed daily operations to enhance guest experiences and streamline service delivery.
  • Trained and supervised team members to ensure adherence to service standards and operational protocols.
  • Collaborated with cross-functional teams to resolve customer issues promptly and effectively.

Event Coordinator

PINSTACK Plano
09.2022 - Current
  • Facilitated tours for prospective clients, highlighting unique features and customizable options, contributing to securing an average of 5 new event bookings weekly.
  • Cataloged and monitored client preferences and event details in FileMaker Pro Advanced, resulting in a 15% increase in repeat bookings.
  • Developed event timelines, maintaining schedules to enhance operational efficiency.

PTA Chairperson and Director of Events

Regent International School (Dubai UAE)
01.2012 - 01.2018
  • Coordinated logistics, including venue selection, catering, and equipment arrangements for diverse events.
  • Formulated detailed volunteer role descriptions and shift schedules, contributing to a 30% reduction in event setup time and streamlining event operations for the school.
  • Developed and managed comprehensive event plans to ensure seamless execution of school functions.

Administrative Professional

Wake Tech Community College (Raleigh, NC)
01.2006 - 01.2007
  • Coordinated administrative tasks to support faculty and staff operations, including distribution of incoming messages and correspondence.

Receptionist/Administrative Professional

Informa Investment Solutions (Raleigh, NC)
01.2004 - 01.2006
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Coordinated communication between departments, enhancing information flow and response times.

Education

Associate of Applied Science - Business Administration

Wake Technical Community College
Raleigh, NC
07-2004

Skills

  • Event Planning
  • Logistics Coordination
  • POS Systems Mastery
  • FileMaker Pro Advanced Expertise
  • ATO Transaction Management
  • Sales support
  • Bilingual: English and Hindi

Certification

  • Food Handlers; TABC Certified; Diploma in Events Management


Timeline

Assistant Group Services Manager

Pinstack - Entertainment Properties Group
01.2023 - Current

Event Coordinator

PINSTACK Plano
09.2022 - Current

PTA Chairperson and Director of Events

Regent International School (Dubai UAE)
01.2012 - 01.2018

Administrative Professional

Wake Tech Community College (Raleigh, NC)
01.2006 - 01.2007

Receptionist/Administrative Professional

Informa Investment Solutions (Raleigh, NC)
01.2004 - 01.2006

Associate of Applied Science - Business Administration

Wake Technical Community College