Hina Raigaga
McKinney
Summary
Service management professional with extensive experience in overseeing operations and enhancing customer relations. Known for fostering team collaboration and achieving consistent results. Reliable and flexible, adapting to dynamic environments while demonstrating excellent communication and leadership skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Group Services Manager
Pinstack - Entertainment Properties Group
01.2023 - Current
- Managed daily operations to enhance guest experiences and streamline service delivery.
- Trained and supervised team members to ensure adherence to service standards and operational protocols.
- Collaborated with cross-functional teams to resolve customer issues promptly and effectively.
Event Coordinator
PINSTACK Plano
09.2022 - Current
- Facilitated tours for prospective clients, highlighting unique features and customizable options, contributing to securing an average of 5 new event bookings weekly.
- Cataloged and monitored client preferences and event details in FileMaker Pro Advanced, resulting in a 15% increase in repeat bookings.
- Developed event timelines, maintaining schedules to enhance operational efficiency.
PTA Chairperson and Director of Events
Regent International School (Dubai UAE)
01.2012 - 01.2018
- Coordinated logistics, including venue selection, catering, and equipment arrangements for diverse events.
- Formulated detailed volunteer role descriptions and shift schedules, contributing to a 30% reduction in event setup time and streamlining event operations for the school.
- Developed and managed comprehensive event plans to ensure seamless execution of school functions.
Administrative Professional
Wake Tech Community College (Raleigh, NC)
01.2006 - 01.2007
- Coordinated administrative tasks to support faculty and staff operations, including distribution of incoming messages and correspondence.
Receptionist/Administrative Professional
Informa Investment Solutions (Raleigh, NC)
01.2004 - 01.2006
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and response times.
Education
Associate of Applied Science - Business Administration
Wake Technical Community College
Raleigh, NC07-2004
Skills
- Event Planning
- Logistics Coordination
- POS Systems Mastery
- FileMaker Pro Advanced Expertise
- ATO Transaction Management
- Sales support
- Bilingual: English and Hindi
Certification
- Food Handlers; TABC Certified; Diploma in Events Management
Timeline
Assistant Group Services Manager
Pinstack - Entertainment Properties Group
01.2023 - Current
Event Coordinator
PINSTACK Plano
09.2022 - Current
PTA Chairperson and Director of Events
Regent International School (Dubai UAE)
01.2012 - 01.2018
Administrative Professional
Wake Tech Community College (Raleigh, NC)
01.2006 - 01.2007
Receptionist/Administrative Professional
Informa Investment Solutions (Raleigh, NC)
01.2004 - 01.2006
Associate of Applied Science - Business Administration
Wake Technical Community College
Similar Profiles
Ivory TamezIvory Tamez
Server at Entertainment Properties GroupServer at Entertainment Properties Group
Micayla WalshMicayla Walsh
Hostess at PINSTACKHostess at PINSTACK
Soren MountsSoren Mounts
Party Host at PINSTACKParty Host at PINSTACK
Ko-Han ChaoKo-Han Chao
Gastroenterologist at Health Management Center at Kang-Ning General HospitalGastroenterologist at Health Management Center at Kang-Ning General Hospital
Ann AstonAnn Aston
Principal at Plano ISDPrincipal at Plano ISD